11-17-2016 10:41 AM
Note: the water is inside the front display for function. (I don't know how it got there)
11-17-2016 10:48 AM
@Anonymous - The HERO5 Black is waterproof down to 10m, so you shouldn't have any issues at 1 to 2 feet. Can you be more specific about where the water was getting into the camera? Also, can you confirm if the seals on the inside of both doors are intact?
11-18-2016 03:26 AM
11-18-2016 06:42 PM
11-19-2016 09:28 PM
Jeff just told you. You have to contact support. This is not something they can help you with firmware update. It's a serious problem and can render your camera completely useless. There is a thread already with photos from other unlucky users:
You will have to either return the camera to where you purchase it, or send it back to GoPro for replacement. There is just too many problems with Hero 5 line, I'm afraid your replacement unit won't be any better. I'm losing my faith in GoPro slowly.
Hope you solve your problem soon.
11-29-2016 08:33 AM
11-29-2016 12:45 PM
@Anonymous - The Customer Support rep is just trying to get some information to complete the profile on the camera. Among other things, this information helps us identify any trends among the issues our customers are having.
If you don't have the receipt, just let the rep know that and they'll work with you on getting the issues corrected.