11-05-2018 08:25 AM - edited 11-05-2018 08:28 AM
The guy in the support chat didn't help me. He said, there will ba a solution some time in the future, but he can't help me now ... :( I think, this tells a lot about the future of Fusion (and GoPro?) ... there will be less and less updates.
11-05-2018 11:57 AM
Sorry to hear about what happened. I have looked into the case and tagged the agent who assisted you to proceed with the necessary step. Please keep the lines open for an update from the Support team.
11-06-2018 02:15 AM
@mariustanya Instead of contacting support, I'll just wait for the official solution to be released. Would it be possible for you to update this forum post when its released? Thanks.
11-18-2018 08:53 PM
Hi There ... When will these updates be avaliable ... I am wanting to use the Reframe Plugins for Prem Pro 2019...
Well I have had the Prem 2019 fix for almost a month now. I'm sorry I haven't checked the forum in a while. Figured everyone got it from GoPro since I wasn't getting any updates about this thread. When I received the fix from them to beta try, when they got it right I asked if I could send it to people who wanted it and they told me no. I guess they want some kind of official release. I will check with them tomorrow and find out what's going on. Have to call them anyways because its still not working in After Effects.
11-23-2018 11:53 AM
Can you share this fix? It is quite frustrating having tons of vids and not being able to work with them! I am just about to send my Fusion back...
Sorry I didn't get a chance to talk to GoPro this week. From what I understand you can call them and they'll send it to you.
I don't see any way to personally message you on here. Do you have a DropBox or something I could send it to? I don't know if they're open because of the holiday but if you need now and don't want to wait till Monday post a link to a DropBox or something. Not sure I should just upload the files on here. I don't want to break any rules. Still need to call them about After Effects.