Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 4

How to identify gopro hero 5

[ Edited ]

I ordered gopro 5 from Amazon.in but the box is different. So I am in doubt that it's a fake product. Want to know how can I get to know whether it's original or not. Serial number is [Edit]

Nomad
Posts: 536

Re: How to identify gopro hero 5

Could you show us pictures of the camera and box?

Tourist
Posts: 4

Re: How to identify gopro hero 5

Not able to attach image here
Nomad
Posts: 536

Re: How to identify gopro hero 5

Go here https://gopro.com/support/product-update/register-camera and register your camera. If it fails contact support.

 

i have asked the admin to remove your serial from your post as others could register your camera.

Explorer
Posts: 12,430

Re: How to identify gopro hero 5

You can embed the image in the subject text. If you are using a mobile device, scroll to the bottom of the page where it says, "Version: Mobile|Full" and select Full. Use Reply, not Quick Reply. On the menu of the text box there is a photo image icon. Use that to post the picture of your camera (front, sides, back). Also, a picture of the box would be interesting to see.
Tourist
Posts: 4

Re: How to identify gopro hero 5

 
IMG_20170927_225927.jpg
Tourist
Posts: 4

Re: How to identify gopro hero 5

 
IMG_20170927_225922.jpg
Explorer
Posts: 12,430

Re: How to identify gopro hero 5

That looks correct. The back is a relatively new design that came out when Quik Stories released.