Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

How to fix connecting issue with Hero5 Black

[ New ]
 

Accepted Solutions
GoPro
Posts: 23,316

Re: How to fix connecting issue with Hero5 Black

[ New ]

Hi @alexandrui76714

 

 

Sorry to hear you're having issues. What phone are you using? Try resetting the Wi-Fi and Bluetooth connections between your camera and the app, reset the Wi-Fi on your GoPro, then re-pair the two. Learn how to reset connections in our troubleshooting article - https://gopro.com/help/articles/solutions_troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 23,316

Re: How to fix connecting issue with Hero5 Black

[ New ]

Hi @alexandrui76714

 

 

Sorry to hear you're having issues. What phone are you using? Try resetting the Wi-Fi and Bluetooth connections between your camera and the app, reset the Wi-Fi on your GoPro, then re-pair the two. Learn how to reset connections in our troubleshooting article - https://gopro.com/help/articles/solutions_troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

 

Thanks!

Ej