How to fix connecting issue with Hero5 Black [ New ]

[aragon1006 · Accepted solution]

Hi @alexandrui76714

Sorry to hear you're having issues. What phone are you using? Try resetting the Wi-Fi and Bluetooth connections between your camera and the app, reset the Wi-Fi on your GoPro, then re-pair the two. ​Learn how to reset connections in our troubleshooting article - https://gopro.com/help/articles/solutions_troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

Thanks!

Ej

[aragon1006 · Accepted solution]

Hi @alexandrui76714

Sorry to hear you're having issues. What phone are you using? Try resetting the Wi-Fi and Bluetooth connections between your camera and the app, reset the Wi-Fi on your GoPro, then re-pair the two. ​Learn how to reset connections in our troubleshooting article - https://gopro.com/help/articles/solutions_troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

Thanks!

Ej