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%3CLINGO-SUB%20id%3D%22lingo-sub-38356%22%20slang%3D%22en-US%22%3EHow%20to%20find%20the%20files%20on%20the%20camera%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-38356%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20connected%20my%20camera%20to%20the%20computer%20which%20runs%20Quick.%3C%2FP%3E%3CP%3EI%20have%20switched%20on%20my%20camera.%3C%2FP%3E%3CP%3EI%20am%20not%20prompted%20to%20find%20the%20files%20on%20the%20camera.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-38356%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-38430%22%20slang%3D%22en-US%22%3ERe%3A%20How%20to%20find%20the%20files%20on%20the%20camera%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-38430%22%20slang%3D%22en-US%22%3EJust%20to%20troubleshoot%2C%20are%20you%20using%20the%20cable%20that%20came%20with%20the%20GoPro%3F%20If%20you%20are%20and%20are%20still%20having%20this%20issue%2C%20our%20Support%20team%20can%20help.%3C%2FLINGO-BODY%3E
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Tourist
Posts: 3
Accepted Solution

How to find the files on the camera?

I have connected my camera to the computer which runs Quick.

I have switched on my camera.

I am not prompted to find the files on the camera.


Accepted Solutions
GoPro Community Manager
Posts: 5,853

Re: How to find the files on the camera?

@josteinj55 - I'd recommend contacting our team at https://gopro.com/help/PKBContactus so we can troubleshoot this with you. There are typically some settings or file issues on the computer that they can try to help identify.

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All Replies
GoPro Community Manager
Posts: 5,853

Re: How to find the files on the camera?

Just to troubleshoot, are you using the cable that came with the GoPro? If you are and are still having this issue, our Support team can help.
Tourist
Posts: 3

Re: How to find the files on the camera?

Yes, I am using the original cable that came together with my Session 5.

Nomad
Posts: 583

Re: How to find the files on the camera?

Uneducated guess: your PC is running Windows OS?

Tourist
Posts: 3

Re: How to find the files on the camera?

Yes, my computer runs Windows 10.

GoPro Community Manager
Posts: 5,853

Re: How to find the files on the camera?

@josteinj55 - I'd recommend contacting our team at https://gopro.com/help/PKBContactus so we can troubleshoot this with you. There are typically some settings or file issues on the computer that they can try to help identify.