Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see if it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

How to factory reset hero 5 black?

[ New ]
 

Accepted Solutions
GoPro
Posts: 16,038

Re: How to factory reset hero 5 black?

[ New ]

Hello @greencliff01888. Here's how you can reset your HERO5 Black camera:
 

Camera Defaults

  1. From the main screen, swipe down.
  2. Tap Preferences > Camera Defaults > Reset.

NOTE: Resets all settings except for date/time, and your camera's username/password. 


Factory Reset

  1. From the main screen, swipe down.
  2. Tap Preferences > Factory Reset > Reset.

NOTE: In addition to Camera Defaults, this resets date/time, camera username/password, and unregisters the device from your GoPro Plus account

View solution in original post


All Replies
GoPro
Posts: 16,038

Re: How to factory reset hero 5 black?

[ New ]

Hello @greencliff01888. Here's how you can reset your HERO5 Black camera:
 

Camera Defaults

  1. From the main screen, swipe down.
  2. Tap Preferences > Camera Defaults > Reset.

NOTE: Resets all settings except for date/time, and your camera's username/password. 


Factory Reset

  1. From the main screen, swipe down.
  2. Tap Preferences > Factory Reset > Reset.

NOTE: In addition to Camera Defaults, this resets date/time, camera username/password, and unregisters the device from your GoPro Plus account