My husband gave me Go pro hero 5 as our wedding anniversary gift last January 2017. According to him, He decided to buy go pro hero 5 since it is more reliable (though costly) than any other cameras out there. All due care was taken when closing and seating doors to make sure the seal was good. I have invested in GoPro mounts and accessories too. Few weeks ago, We went on a vacation with my family. Accordingly, since it is waterproof, we tried it on the pool. I checked my gopro first to make sure that all doors are water tight. I even used the underwater case. After few minutes, we noticed my Hero 5 is leaking! It has water inside! It's only been used in a pool for videos from the bottom less than 3 feet and no harsh movements were done (no jumping in etc). All doors were closed all the way on the battery door and USB-C. The inside of the battery compartment was soaked. Immediately, we removed the battery, dried it off and tried it again but it started to heat up. Not only the battery but the whole unit as well!
The lcd screen started flickering, then the screen went blackout. We tried other batteries. It worked for a little bit, but once I set it down for a while, the go pro wouldnt turn on or charge. And the whole camera will heat up. Really disappointing. I hope you can do something about this. I dont want it to go to waste since this is one of the memorable gift my husband gave me on our anniversary and my first camera ever. We rely on this camera on every occassion.Hoping for your prompt response on this matter.
