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08-03-2017 11:06 AM
Re: How to contact email support?
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At every bottom of hte pager is a phone number. pr at the top right is the place as well.
08-06-2017 03:09 PM
Re: How to contact email support?
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GoPro support no longer accepts emails, answers the phone, or allows you to start a chat. Sorry.
08-22-2017 08:51 AM
Re: How to contact email support?
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worst customer support ever.... unreachable......
08-22-2017 08:56 AM
Re: How to contact email support?
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Sorry to hear only a fraction are with issues. and that is not a bad record if asked, no excuse there are a few that wil largue it here.
09-08-2017 02:00 PM
Re: How to contact email support?
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Sucks! Each and every time.
09-08-2017 02:03 PM
Re: How to contact email support?
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feel the pain but stick with it you'll get through
09-08-2017 02:21 PM
Re: How to contact email support?
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I have owned several GoPros and in the past they had excellent customer support. But not now.
I would like to get a return authorization for my broken GoPro. But, chat is unavailable and they never answer the phone. I have been on hold as long as 90 minutes and never gotten through.
I gave up and bought a Garmin Virb Ultra 30. I am very happy with it and Garmin does have a functional customer support department.
I will never buy another GoPro. If I ever feel like I am suffering from low blood pressure, I will call and get put on hold for hours while I attempt to get a return authorization. Until then I have a $400 paperweight.
09-08-2017 02:26 PM
Re: How to contact email support?
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Maybe e should get 60 minutes to re interview Nick again and ask them that question?