How to contact email support? [ New ]

[Anonymous]

it actually happened when I was in iceland.. the touch screen doesn’t work well, I almost give up just after I bought this product hero5. now it happened water damaged just one week ago under less than 1 meter ..

[Anonymous]

I know its over couple months from the warranty.. but I m disappointed of that. I love the designed of hero5 but I don’t expected it’s happened bad like a girl.. not tough man

[Anonymous]

I hope I can really exchange one.. cause even this going to repair n fine. I wont trust it anymore and not going to touch water at all lol

[mariustanya]

Even if the camera is already out of warranty, we would still like to help as much as we can. It would be best to get in touch with our Support team, @Anonymous . This is so they can look into options for you. You can reach the team via phone or chat here https://gopro.com/help/ContactUs Thanks!

[Anonymous]

between, I’m a photographer since 2003. I know how this product going to work well about waterproof under 40 meters but I never even go more than 2 meters..

Well if I have a chance to chat more or exchange new, please buzz me whatsapp by +60126989690.

[mariustanya]

Sorry but we do not have a way to contact you via the app, @Anonymous. The Support team can be reached through phone or chat only. Thanks!

[savoirvivre]

hi there,

i've tried to contact the customer support for the last two days but the chats are always full and no one is answering the telephone, im always waiting in line. im a student and i have A LOT of spare time to be on the computer or the phone during lectures. so it was basically two days of trying to get in contact with the customer service without ANY success!

thats why im writing to you jeff :) i came across your profile and thought i try to contact you. i would like to send a product back to gopro but i need a RMA. Please jeff, can you help me procuring any? i would be so thankful! or please give me a direct contact to gopro or a e-mail-adress.

sincerely,

Vanessa

[aragon1006]

Hi @savoirvivre

What seems to be the issue on your camera? We can go over some troubleshooting steps.

I am sorry if you are having troubles getting through.

As we cannot arrange a return request here in the Support Hub, we refer customer's to our Support Team to get this set up.

It's best to contact them during their hours of operation listed here.

Regards,

Ej

[andrewxiao]

I have a similar issue too. I had recently received a Hero 7 Black as my wedding anniversary gift. I brought it out on a surfski session and found that there is water droplets and moisture inside the Lens. Notwithstanding, the audio quality is not as great as the Hero +. There is a weird audible clicking sound in the background. Besides, the mounting base attached to the surfski broke. As a result the Hero 7 fell into the sea. It was disappointing that the new Hero 7 Black failed. I am suspecting there might be several product defects and am hoping to reach out to Go Pro customer service for further enquiry. Will appreciate any assistance rendered. I am deeply sadden by this incident as I have always been a fervent Go Pro users, capturing memerising surfski moments.

Rgds,

Andrew Xiao

[enc3ladus]

emails to gp support:

or