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Adventurer
Posts: 10,203

Re: How to contact email support?

At every bottom of hte pager  is a phone number. pr at the top right is the  place as well.

Tourist
Posts: 34

Re: How to contact email support?

GoPro support no longer accepts emails, answers the phone, or allows you to start a chat.  Sorry.

Sightseer
Posts: 1

Re: How to contact email support?

worst customer support ever.... unreachable......

Adventurer
Posts: 10,203

Re: How to contact email support?

Sorry to hear   only a fraction are with issues. and that is not a bad record if asked, no excuse   there are  a few that wil largue it here.

Sightseer
Posts: 1

Re: How to contact email support?

Sucks! Each and every time.

Adventurer
Posts: 10,203

Re: How to contact email support?

feel the pain but stick with it you'll get through

Tourist
Posts: 34

Re: How to contact email support?

Good luck. In the distant past, email was an excellent way to get help from GoPro. Unfortunately, that has been disabled and no longer works.

I have owned several GoPros and in the past they had excellent customer support. But not now.

I would like to get a return authorization for my broken GoPro. But, chat is unavailable and they never answer the phone. I have been on hold as long as 90 minutes and never gotten through.

I gave up and bought a Garmin Virb Ultra 30. I am very happy with it and Garmin does have a functional customer support department.

I will never buy another GoPro. If I ever feel like I am suffering from low blood pressure, I will call and get put on hold for hours while I attempt to get a return authorization. Until then I have a $400 paperweight.
Adventurer
Posts: 10,203

Re: How to contact email support?

 Maybe e should get  60 minutes to re interview Nick again and ask them that question?