How to contact email support? [ New ]

[huannguyen]

Hello friends !
I am in Vietnam, buying gopro karma for me is a lot of effort and also very difficult to get help from a friend in the US, buy and send to help me, that is not a small amount to I can get gopro karma in vietnam
Unfortunately, the gopro karma is so bad, it is constantly losing connection, and the worst thing happened yesterday, when it just took off, it lost connection with my controller, and flew never go back again
I am very sad and disappointed with Gopro's products
I also bought the gopro hero 6 for the gopro karma control plane, the damage gopro caused me to lose too big a bad product.
I am in Vietnam so can not respond or complain to the company

[mariustanya]

Hello @huannguyen, 

Sorry to hear about what happened. Let our Support team help. Although you have already stated that you cannot respond or complain to the company, try getting in touch with our Support team through phone or chat here https://gopro.com/help/ContactUs. 

Let us know how it goes. 

Best regards, 
Marius

[hengengk2377]

Hi ! it is not possible to chat, it always error. I can't call to bcoz my country (cambodia) dont have your contact in local. so how?

[huannguyen]

it always error Marius :(
gopro karma for me is the whole fortune, it is very difficult for me to save. You sold me a bad product and it was disappointing

[aragon1006]

Hi @hengengk2377 @huannguyen

Kindly take note of their opening hours listed on the same link. You should be able to get in touch with the Support Team during these times.

Regards,

Ej

[huannguyen]

email : h*******@gmail.com
phone Vietnam : 0933 *******
I do not know how to contact the company to present this incident

[danielr15]

You will want to call GoPro at one of these numbers

https://gopro.com/help/articles/Block/Telephone-Numbers

The closest location is probably Thailand 1 800 011159

INTERNATIONAL:

Hours of operation:
Monday – Friday, local business hours

Argentina +54 11 52734083 +54 11 51284616	Australia +61 1800 247034 1 800 878 914	Austria +43 720 228 425
Brazil +55 61 355 01332 +55 21 350 02084	Chile +56 22 368 3058 +56 44 205 0450	China +86 400 842 9191
Cyprus +357 800 80001	Denmark +45 808 26068	France  +33 970 735 169
Germany  +49 892 109 3225	Greece +30 800 848 1309	Hong Kong  +85 25 8014585
India +91 000 800 100 9541 +91 000 800 100 9542	Indonesia 780 332 18912 780 332 72913	Ireland +353 1800 817 473 +353 1800 816 003
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Mexico +52 55 416 37096 +52 55 416 37097	Netherlands +31 858 886 277	New Zealand +0800 443 096 +64 483 18882
Norway +47 800 25092	Portugal +351 800 180044	Singapore +65 316 33040
South Africa 0800 994 531	South Korea 00308 12 3738 +82 808 220 216	Spain +34 518 898 656
Sweden  +46 775 868 065	Switzerland  +41 315 281 660	Taiwan +886 277 032 449
Thailand 1 800 011159	United Kingdom +44 330 808 1875

[kurtahs]

you are not the only one unlucky bro ...