Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Explorer
Explorer
danielr15
Posts: 13,028

‎09-09-2017 12:47 AM

Re: How to contact email support?

[ New ]
I had to contact support today. I used the chat option. As soon as I logged in it said that I was 2 in line.
18 minutes later I was chatting with a rep and not long after my issue was resolved.
Report Inappropriate Content
Message 17 of 60 (2,579 Views)
0 Kudos
Adventurer
Adventurer
fishycomics
Posts: 13,655

‎09-09-2017 03:40 AM - edited ‎09-09-2017 03:41 AM

Re: How to contact email support?

[ New ]
@danielr15 wrote:
I had to contact support today. I used the chat option. As soon as I logged in it said that I was 2 in line.
18 minutes later I was chatting with a rep and not long after my issue was resolved.

what time did you head on? so that others may jam the lines to get help?

 

And  you had not a camera concern but something else as you got the perfect camera (WIKN) (JK)

Report Inappropriate Content
Message 18 of 60 (2,574 Views)
0 Kudos
Sightseer
Sightseer
zmxer718
Posts: 2

‎09-11-2017 10:04 AM

Re: How to contact email support?

[ New ]

GoPro support is a total joke. Chat does not work. I have to hold on the phone for a long time just so someone can even look up my sales order number. I've been trying to cancel a sales order for days now and this simple task is proving to be way too much for them to handle.

Report Inappropriate Content
Message 19 of 60 (2,558 Views)
0 Kudos
Explorer
Explorer
danielr15
Posts: 13,028

‎09-11-2017 01:42 PM

Re: How to contact email support?

[ New ]
@fishycomics
I started the chat at about 8am PST.
It was not camera related.
Report Inappropriate Content
Message 20 of 60 (2,553 Views)
0 Kudos
Adventurer
Adventurer
fishycomics
Posts: 13,655

‎09-11-2017 01:46 PM

Re: How to contact email support?

[ New ]
@danielr15 wrote:
@fishycomics
I started the chat at about 8am PST.
It was not camera related.

 today they were not available as I tried  to  see what these guys are  complaining about   in red was n/a at say 2PM   it is hit in miss  even wit ha case number.

 

so like said you had plus membership or care pkg?

Report Inappropriate Content
Message 21 of 60 (2,551 Views)
0 Kudos
Explorer
Explorer
danielr15
Posts: 13,028

‎09-11-2017 02:41 PM - edited ‎09-11-2017 02:42 PM

Re: How to contact email support?

[ New ]

No, I do not have GoPro Care. Members that have this service have the Chevron next to their user name.

I just tried a chat myself and received, "Sorry, all agents are helping other customers right now. Please try again later."

As I've recommended in other post, as with all customer service centers I've ever delt with, calling/chatting first thing in the morning when they open usually results in a quicker response as the que hasn't filled yet.

These are the hours (Note - times are PST so you need to make the adjustment to your time zone).

Business Hours:

Sun: 07:00 AM - 04:00 PM
M: 06:00 AM - 06:00 PM
T: 06:00 AM - 06:00 PM
W: 06:00 AM - 06:00 PM
Th: 06:00 AM - 06:00 PM
F: 06:00 AM - 06:00 PM
S: 07:00 AM - 04:00 PM
Pacific Standard Time

Report Inappropriate Content
Message 22 of 60 (2,548 Views)
0 Kudos
Anonymous
Posts: 0

‎10-13-2017 01:36 AM

Re: How to contact email support?

[ New ]

Please tell me how I can be part of the Go Pro Family?

 

Report Inappropriate Content
Message 23 of 60 (2,448 Views)
0 Kudos
Tourist
Tourist
dmarmier84
Posts: 7

‎10-24-2017 06:40 AM

Re: How to contact email support?

[ New ]

Same here !! Worst worst customer service ever! I will never buy any of their product, neverr

Report Inappropriate Content
Message 24 of 60 (2,420 Views)
0 Kudos