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Tourist
Posts: 3

Re: How to contact email support?

Hello friends !
I am in Vietnam, buying gopro karma for me is a lot of effort and also very difficult to get help from a friend in the US, buy and send to help me, that is not a small amount to I can get gopro karma in vietnam
Unfortunately, the gopro karma is so bad, it is constantly losing connection, and the worst thing happened yesterday, when it just took off, it lost connection with my controller, and flew never go back again
I am very sad and disappointed with Gopro's products
I also bought the gopro hero 6 for the gopro karma control plane, the damage gopro caused me to lose too big a bad product.
I am in Vietnam so can not respond or complain to the company
Highlighted
GoPro
Posts: 12,325

Re: How to contact email support?

Hello @huannguyen

 

Sorry to hear about what happened. Let our Support team help. Although you have already stated that you cannot respond or complain to the company, try getting in touch with our Support team through phone or chat here https://gopro.com/help/ContactUs. 

Let us know how it goes. 

 

Best regards, 
Marius

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Tourist
Posts: 1

Re: How to contact email support?

Hi ! it is not possible to chat, it always error. I can't call to bcoz my country (cambodia) dont have your contact in local. so how?

Highlighted
Tourist
Posts: 3

Re: How to contact email support?

it always error Marius :(
gopro karma for me is the whole fortune, it is very difficult for me to save. You sold me a bad product and it was disappointing
Highlighted
GoPro
Posts: 14,964

Re: How to contact email support?

Hi @hengengk2377 @huannguyen

 

Kindly take note of their opening hours listed on the same link. You should be able to get in touch with the Support Team during these times.

 

 

Regards,

Ej

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Tourist
Posts: 3

Re: How to contact email support?

[ Edited ]

email : h*******@gmail.com
phone Vietnam : 0933 *******
I do not know how to contact the company to present this incident

Highlighted
Explorer
Posts: 12,961

Re: How to contact email support?

You will want to call GoPro at one of these numbers

https://gopro.com/help/articles/Block/Telephone-Numbers

 

The closest location is probably Thailand 1 800 011159

 

INTERNATIONAL:

 

Hours of operation:
Monday – Friday, local business hours

 

Argentina

+54 11 52734083
+54 11 51284616

Australia

+61 1800 247034
1 800 878 914

Austria

+43 720 228 425

Brazil

+55 61 355 01332
+55 21 350 02084

Chile

+56 22 368 3058
+56 44 205 0450

China

+86 400 842 9191

Cyprus

+357 800 80001

Denmark

+45 808 26068

France 

+33 970 735 169

Germany 

+49 892 109 3225

Greece

+30 800 848 1309

Hong Kong 

+85 25 8014585

India

+91 000 800 100 9541
+91 000 800 100 9542

Indonesia

780 332 18912
780 332 72913

Ireland

+353 1800 817 473
+353 1800 816 003

Israel 

+972 722 587 729

Italy

+39 029 475 3769

Japan

+81 345 106 136

Mexico

+52 55 416 37096
+52 55 416 37097

Netherlands

+31 858 886 277

New Zealand

+0800 443 096
+64 483 18882

Norway

+47 800 25092

Portugal

+351 800 180044

Singapore

+65 316 33040

South Africa

0800 994 531

South Korea

00308 12 3738
+82 808 220 216

Spain

+34 518 898 656

Sweden 

+46 775 868 065

Switzerland 

+41 315 281 660

Taiwan

+886 277 032 449

Thailand

1 800 011159

United Kingdom

+44 330 808 1875

Highlighted
Tourist
Posts: 6

Re: How to contact email support?

you are not the only one unlucky bro ...