05-08-2019 04:15 AM
Do you have the receipt. For most regions the warranty is for one year from original purchase. Three things are required for a camera to fall under warranty. #1 You have the receipt of original purchase. #2 It is within I've year of original purchase (some regions require two years, so check your local regulations), and #3 a manufactures defect (not accidental damage).
If you have GoPro Plus, only #1 is required, but you will pay a processing fee.
Of course, in both cases you need to be able to send in the old camera.
05-08-2019 04:29 AM
Bill of sale 1 to 2 years of sales receipt of the region. If at a store and purchased tehir warranty, and you must pay attention to the info supplied give you a prime example
I purchased today May 8 2019 USA a gopro and a 3 yeaar warranty at the store. may 8th 2022 the warranty is over. to the point gopro's warranty is not included into the store warranty. So When did you purchase and do you need assistance?\
05-08-2019 04:50 AM
05-08-2019 05:43 AM
It may be Best to call or chat with GoPro see what they can advice you on/ A proof of purchase must be at hand. your friend won it. the Person who put hte product for a prize. should have included say a gift receipt and htat would be acceptable with GoPro.