08-04-2019 05:59 AM
Quite stupid, I'm using it for more than a year, and there is still no simple button for save/change or whatever.
I've typed different nicknames number of times and there is no change.
Taking into account that this topic is open for more tnan two years, it is expected that someone from support will do something about or at least give a list of browsers necessary for change.
I've try this by phone (GoPro App) and on PC (Chrome) and it definetely is NOT WORKING!
08-04-2019 10:07 PM
Hello @noblewave50178. The username can be changed following the steps as described in the post above. Have you been able to go through the steps? The username can even be changed multiple times, once every hour. Chrome is fine as any other browsers are. Just make sure that you are able to successfully login to your GoPro account through gopro.com/login .
If you are still not ale to change it on your end, let our Support team know so they can walk you through the steps. Their contact information is at https://gopro.com/help/ContactUs .
03-04-2020 01:02 AM
Okay, here we go. The date is 4th March 2020. I see this thread was opened in 2017...and here i am having the same problem. Changing the name is easy enough. Getting it to save is impossible. Well, for me anyway. I've even tried clicking the link to speak to Customer Service. So far, which is ten minutes and counting, no one has arrived. They say Gopro Plus customers get priority, too. As a new Gopro owner who is currently going trialling Gopro Plus I must admit to expecting a better service than what I've seen and read so far. Alas, I have to go now, without getting a chance to even chat to anyone. I think, unless this is solved in other ways, I won't be continuing my Gopro Plus subscription when the trial expires. Have a great day.
04-15-2020 10:37 PM
Well this is very unsettling. I just joined Gopro and I too cant change my user name. The text next to the user name says "can only be changed once per hour". Well this is untrue as I cant change it from Firefox or my Iphone. Please fix this issues. Appears from this thread this has been going on for several years!
07-02-2020 07:05 AM
Here we are in 2020 with the same problem still... luckily I figured out the issue (no thanks to GoPro's community development team). I was trying to update mine to Allgood_73 and it appeared it would take with no error messages or anything... I would then leave the page and come back, only to see that it had been reverted. Finally I tried Allgood73 and I actually saw the page dim for a second as if it were saving. I switched pages and came back and sure enough, it truly saved the nickname. Next, I had to actually log out of my account and back in for the forums portion to update the nickname as well.
So apparently it does not like special characters of any sort.