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Reply
Sightseer
Posts: 1
Accepted Solution

How to FIX: A low-level exception occurred in AE.GoPro VR Reframe (GPUVideoFitler::CreateInstance)

Hi,

 

When I try to use the GoPro VR plugins I get this error message "A low-level exception occurred in AE.GoPro VR Reframe (GPUVideoFitler::CreateInstance)" and the plugin doesn't work. I have tried to reinstall premiere and reset all user preferences.

 

I have removed all the plugin files from my system (with help from Adobe support) and tried to re-install them, but the Fusion studio installer doesn't install them and the place where I got the plugin installers last time Kolor.com is down...

 

So how can I get my reframe to work again:

 

This is the error message I get when I tried to use the plugins:

A low-level exception occurred in AE.GoPro VR Reframe (GPUVideoFitler::CreateInstance)


Accepted Solutions
GoPro
Posts: 269

Re: How to FIX: A low-level exception occurred in AE.GoPro VR Reframe (GPUVideoFitler::CreateInstanc

Try this method if you are using the Mac version of Adobe Premiere Pro or After Effects CC 

 

In the project, go up to File - Project Settings - General 

 

Screen Shot 2019-01-07 at 9.07.05 AM.png

 

Change your renderer settings to Mercury Playback Engine GPU Acceleration (OpenCL) Most likely we will see this error if you set it to Metal. 

Screen Shot 2019-01-07 at 8.56.26 AM.png

 

From there, press OK to Save your settings. Apply the GoPro VR ReFrame again and there shouldn't be a red line along your clip requiring you to render. 

 

Let us know if that resolves your issue. 

 

 

 

 

View solution in original post

Sightseer
Posts: 1

Re: How to FIX: A low-level exception occurred in AE.GoPro VR Reframe (GPUVideoFitler::CreateInstanc

Worked like a charm.  Thank you!

View solution in original post


All Replies
GoPro
Posts: 8,149

Re: How to FIX: A low-level exception occurred in AE.GoPro VR Reframe (GPUVideoFitler::CreateInst...

Hello @stoutstar71115

 

Appreciate you having performed troubleshooting steps already.If you contact our Support team, they will be able to walk you through the next steps. You may reach Support by phone or chat through https://gopro.com/help/ContactUs . When you do, please make sure that you have access to your camera and your computer to get assisted as quickly as possible. 

 

Best regards, 

Marius

GoPro
Posts: 269

Re: How to FIX: A low-level exception occurred in AE.GoPro VR Reframe (GPUVideoFitler::CreateInstanc

Try this method if you are using the Mac version of Adobe Premiere Pro or After Effects CC 

 

In the project, go up to File - Project Settings - General 

 

Screen Shot 2019-01-07 at 9.07.05 AM.png

 

Change your renderer settings to Mercury Playback Engine GPU Acceleration (OpenCL) Most likely we will see this error if you set it to Metal. 

Screen Shot 2019-01-07 at 8.56.26 AM.png

 

From there, press OK to Save your settings. Apply the GoPro VR ReFrame again and there shouldn't be a red line along your clip requiring you to render. 

 

Let us know if that resolves your issue. 

 

 

 

 

Sightseer
Posts: 1

Re: How to FIX: A low-level exception occurred in AE.GoPro VR Reframe (GPUVideoFitler::CreateInstanc

Worked like a charm.  Thank you!

Sightseer
Posts: 1

Re: How to FIX: A low-level exception occurred in AE.GoPro VR Reframe (GPUVideoFitler::CreateInstanc

Thank you for posting this solution.  I was having the same issue and this worked like magic.   

 

Scott H