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Hiker
Posts: 6

Re: How to Chat with Support

Hola buenos dias !    Estoy bastante avanzado con el reclamo de la garantia de mi gopro 7 black , ayer mande el ticket de factura de compra y los datos de direccion de mi pais ,estoy intentando abrir el chat para hacer una charla mas fluida y ver que requisitos tengo que cumplir para la entrega etc ...   por favor si me pueden dar de alta en el chat seria optimo!   el chat me dice que esta cerrado que no esta disponible para mi , me falta muy poco para terminar con todo lo que me pidieron , solo saber como mandar el producto!

 

Att Tiso Daniel 

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GoPro
Posts: 15,305

Re: How to Chat with Support

Hi @dantesimon

 

Our Support Team's hours of operation is also listed on https://gopro.com/help/ContactUs 

Have you also tried the suggested step above? Please try selecting US as the location.

You should be able to get through.

 

Thanks!

Ej

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Sightseer
Posts: 1

Re: How to Chat with Support

I received 2 email .
One asking about the camera recipt and the other asking about the damaged image and the camera serial number.
Atfer that i didn't get any response from it.
My case number is #07535997
Screenshot_2020-02-19-13-28-07-863_com.google.android.gm.png
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GoPro
Posts: 15,305

Re: How to Chat with Support

Hi @ananthak02736

 

We can see some updates made on the case today.

Please continue working with our Support Team.

 

Thanks!

Ej