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12-21-2018 11:56 AM
Re: How to Chat with Support
[ New ]If there is moisture in the battery compartment, it's likely that there has been some water damage. Unfortunately, there's not a fix we can provide you here on the Support Hub for that specific issue. Reaching out to our Support team directly is going to be the best option.
If you phone or computer is not allowing pop-ups and you are unable to turn the blocker off, you can also give us a call.
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07-03-2019 10:24 AM
Re: How to Chat with Support
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07-03-2019 10:33 AM
Re: How to Chat with Support
[ New ]Hi @superoasis13100,
Apologies for any inconvenience this may have caused you. We've found out that it's caused by an update outside of Quik App. We're currently investigating the issue and working on a fix. Your time and patience are very much appreciated.
Kind Regards,
Ann
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07-05-2019 12:03 PM
Re: How to Chat with Support
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07-11-2019 06:22 AM
Re: How to Chat with Support
[ New ]Buenos dias ! el problema de la camara comenzo luego de introducirla al agua (no mas de 30 cm) luego de descubrir que algo andaba mal comenzo a tildarse en varias oportunidades y luego a sacar fotos de mala calidad como la que envie anteriormente ,desp mejoro la imagen pero elegia las opciones de la maquina como VIDEO O FOTOS O RAFAGAS elegia sola sin que yo le de OK y como ultimo dejo de andar la pantalla tracera donde se puede apreciar las fotos y opciones de sistema ! No es un problema de Sofward ,en este caso FALLO la maquina y con un uso muy familiar sin exponerla a peligros y teniendo solo 1 semana de uso ( un producto nuevo).... POR FAVOR GOPRO NECESITO QUE ME RECONOZCAN SU FALLA ,NO TENGO COMO ACCEDER A USTEDES ,ESTOY HACE 2 MESES INTENTANDO QUE ME DEN UNA RESPUESTA CONVINCENTE UNA SOLUCION ...... LOS ELEGI POR SU GRAN PUBLICIDAD POR SU GRAN NOMBRE GOPRO ,YO ELEGI SER SU CLIENTE POR FAVOR LES PIDO QUE ME DEN UNA RESPUESTA YA QUE ESTOY DENTRO DE LA GARANTIA Y ME COSTO MUCHO LLEGAR A ESTE ARTICULO .... POR FAVOR
ATT .TISO DANIEL
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07-11-2019 08:29 AM
Re: How to Chat with Support
[ New ]Hello @dantesimon
Were you able to try the troubleshooting steps we advised on your other post?
Should it still be the same please reach out to our Support Team to check on this further.
They are available by phone or chat through https://gopro.com/help/ContactUs
Thanks!
Ej
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07-11-2019 10:10 AM
Re: How to Chat with Support
[ New ]Sinceramente ,estoy hace 2 meses llamando a el numero +54 11 52734083 ese numero figura en la pagina de gopro como la opcion telefonica desde argentina y te atiende un operador y se corta ..... por el chat tampoco me da opcion me dice que esta ocupado con otros clientes HACE 2 MESES ya no se que pensar.... si todo esto lo hacen para que el cliente se canse y no reclame mas o cual es el fin....... no voy a dejar de insistir hasta que me den una solucion , Gopro me lo hacia una empresa seria y me esta desepcienando y haciendo perder dinero .. por favor una respuesta y una solucion ,quiero hablar con alguien que sea de la empresa
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07-11-2019 11:20 AM - edited 07-11-2019 11:21 AM
Re: How to Chat with Support
[ New ]@dantesimon, sorry to hear about the trouble. We definitely want to help as best as we can. If contacting our Support team by phone using the phone numbers at https://gopro.com/help/articles/Block/Telephone-Numbers, please make sure that the network allows calls to toll free numbers.
If having trouble connecting to our Chat Support team. You may try changing the location and language to "United States, English" on the Contact Us webpage. The hours of operation will also be posted on the page.