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06-15-2017 09:11 AM
Re: How to Chat with Support
[ New ]Been trying to reach the support hub all day about problems with my camera - rang multiple times, was left on hold for about 2 hours and chat just never connected.

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07-12-2017 09:59 AM - edited 07-12-2017 10:03 AM
Re: How to Chat with Support
[ New ]Nor are they ever available.... Does anyone else have an idea of how to help? I am trying to move videos that are on my local device (iphone) to the cloud. Does anyone know how to do this? Any and all help appreciated, as I have been on hold with customer service and attempting to chat for well over 2 hours. I'm hoping there is an easier way to get help!

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12-02-2017 05:39 AM
Re: How to Chat with Support
[ New ]HI my gopro hero 6 needs an update but when i press it it keeps popping up as could not complete update.
i have tried doning lots of things but it will not work.
Also my voice remote wont work so im not sure what to do with it
thanks
Oliver
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12-06-2017 11:10 AM
Re: How to Chat with Support
[ New ]Jeff,
Chat support is great if they can actually resolve an issue.Over 5 hours closing on 6 hours of trying to resolve an issue buying a karma...took my money but can't deliver and offshore support is useless ? Any advice ?
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12-06-2017 11:13 AM
Re: How to Chat with Support
[ New ]Don't hold your breath. Support is horrendous...
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12-15-2017 12:33 PM
Re: How to Chat with Support
[ New ]@mmek - For billing questions, it may be better to give the team a call. Typically those issues revolve around verifying the information on the account that's linked to the credit card you're using. Doing something like that by voice instead of chat may be a little faster.
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02-26-2018 08:32 AM
Re: How to Chat with Support
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03-25-2018 01:58 AM