02-20-2019 09:13 AM
Hello @graycliff81026. The first 5 characters of the serial number will help us identify which camera model you have. You may also check the label on the camera - typically on the lower right corner of the front panel, or the right side (when facing the camera). The number that you see will correspond to the model number, say HERO3+ or HERO7. The color of the number or the color indicated will be part of the model identification as well.