2 weeks ago
How is it possible to know if my order will ever be fulfilled?
How to receive a refund if there is no possibility of contacting the customer support?
What is making the delay in shipping of my order?
Is the customer support being outsourced or is it part of the gopro?
I find it sad that In desperation I need to write this post as I was saving for months to be able to buy this camera.
a week ago
Apologies for the inconvenience this may have caused you, @sprystoke570. I was able to locate your Support case using the email address associated with your Support Hub profile. Our Support Team is already coordinating with the Orders Team regarding your order. Please check your email from time to time for any updates. We appreciate your patience and understanding.
a week ago
a week ago - last edited a week ago
Hello, @sprystoke570. Once an order is submitted, no more changes could be made to it, including a change in the delivery address. It would be best to contact our Support team for further assistance on what the next steps are considering your situation. They will be able to look into options for you.