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Sightseer
Posts: 3
Accepted Solution

How i can write to support?!

Hello. Someone know, How i can write to GoPro support? Online-chat Everytime is "Closed" or "Busy".

Me English isn't perfect.. and i want write to support..


Accepted Solutions
Explorer
Posts: 12,793

Re: How i can write to support?!

Unfortunately, the only available channels are chat and phone.

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All Replies
Explorer
Posts: 12,793

Re: How i can write to support?!

Unfortunately, the only available channels are chat and phone.
Sightseer
Posts: 3

Re: How i can write to support?!

thank you for info.. i think really available channel only phone (but i didn't check it).. because chat is not available any time..

really i see that GoPro "good" company without support..
I used gopro 5 years.. i think i will stop using it. because now i have a trouble with the product, but cannot get support. it's epic fail..

Phone-support not suitable. because a lot of people using gopro everywhere in the world.. and phone support actually only for few countries.. it's not seriously.. The support must be available for each customers..
Adventurer
Posts: 11,307

Re: How i can write to support?!

If tyou used the Gopro for 5 years then you know this company has changed.   contact support via email on this page at teh bottom at the contact us   https://gopro.com/feedback

 

 they do read feedback and get your point across 

Sightseer
Posts: 3

Re: How i can write to support?!

thank you for link)
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Adventurer
Posts: 11,307

Re: How i can write to support?!

Wel-comed