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Reply
Adventurer
Posts: 10,293

Re: How do I turn OFF sound and LED lights on the camera. (Hero Session)

wow thart is something  you think gopro would be on there.  just typing in gopro it is the second on IOS

 

 gopro

go pro

 even typing in gopro hero session 

 

so not sure why it  is not there.

GoPro
Posts: 10,671

Re: How do I turn OFF sound and LED lights on the camera. (Hero Session)

Hi @figulus

 

The GoPro app is compatible with:

  • iOS Devices (iOS 11 or newer)
  • Android devices (Android 6.0.1 or later)

Check and see what version your phone is currently on.

As stated on the error you shared, this has something to do with compatibility.

 

Thanks!

Ej

Tourist
Posts: 6

Re: How do I turn OFF sound and LED lights on the camera. (Hero Session)

Yes I'm told my Samsung J3 is incompatible with GoPro software - very strange as it's a very common phone. But I want to use it on my LAPTOP running windows 10 and I can't download it on there either? What is going on at GoPro???

Highlighted
Explorer
Posts: 12,211

Re: How do I turn OFF sound and LED lights on the camera. (Hero Session)

The J3 is getting old and was not reviewed very favorably. In 2018 it barely ranked in a few countries (Brazil, Ukraine, Russia, Romania) with the J3 Duo showing up in UK and Portugal. Worldwide, it is not a very common phone, and even where it does have some popularity, it is on the lower end.

As far as the Quik app, it's not a Windows Store app. To use on a computer you need the Desktop app from the GoPro website.
https://shop.gopro.com/softwareandapp/quik-%7C-desktop/Quik-Desktop.html

The Desktop app is NOT the same as the Mobile app and does not offer the same features, including the ability to control the camera settings.


Explorer
Posts: 12,211

Re: How do I turn OFF sound and LED lights on the camera. (Hero Session)

Konrad IT is a famous GoPro hacker and is very knowledgeable. I'd try his app, Cam Control for GoPro.
Adventurer
Posts: 10,293

Re: How do I turn OFF sound and LED lights on the camera. (Hero Session)

well there you go outdated with newer.

Tourist
Posts: 6

Re: How do I turn OFF sound and LED lights on the camera. (Hero Session)

Hi,

Thanks for your help....I guess GoPro have left me "High and dry" with none of theircontroller or software options available. Wasted money sadly....wo't be recommending them to friends etc. Will try the version you suggetsed..

Explorer
Posts: 12,211

Re: How do I turn OFF sound and LED lights on the camera. (Hero Session)

Or, Samsung and your phone provider left you "high and dry" by not updating your phone. You have an OLD version of Android.