04-04-2019 12:59 PM
@beehbee, you might have the Screen Lock enabled in your camera. If your screen is currently locked, swipe the screen down from the top and then tap the screen again to unlock it.
Once it is unlocked, swipe down again from the top of the main screen. You can disable this setting by toggling the lock icon at the right hand side of the dashboard.
04-05-2019 12:45 AM
No lock icon shown anywhere on screen. Every time I touch the screen it tells me to 'swipe down to unlock', I do then tap he padlock to unlock, but if I touch the screen again the whole proces is repeated. How do I stop the screen automatically locking???
04-05-2019 02:11 AM - edited 04-05-2019 02:13 AM
In order for us to better understand would you not mind making a video and loading up, make hte vid of you before the camera is on.
Are you using QUick Capture, the screen will not be enabled at all, You are using Mode on and then recording and it is locking. Or are you turning mode on and the camera is locking before recording? reading the main Post nothing was mentioned of thesteps you are doing? So what we are asking then guessing is to offer a better description or detail. thank you
I do not want to say reflash your firmware but first try to do a factory reset,, if you can not because of the locking then try to reflash the firmware, if you can not then it is best to call gopro or chat with gopro. at gopro.com/contactus