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Tourist
Posts: 1
Accepted Solution

How do I replace or exchange a broken camera for another as advertised.

It’s been advertised that I can replace or exchange a damaged camera at no cost. Where do I start? Customer service isn’t an option because it’s a joke. There isn’t one. And if there is it’s the worst one on the planet. It would be easier making contact with aliens.

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Nomad
Posts: 3,196

Re: How do I replace or exchange a broken camera for another as advertised.

You need to contact GoPro support directly and give them your GoPro Plus details for the exchange to take place.  Also there is a cost involved with replacing your camera, not sure where you got the "no cost" information as that is clearly not stated in the terms and conditions.  They will charge you a low cost replacement fee for the exchange.

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Nomad
Posts: 3,196

Re: How do I replace or exchange a broken camera for another as advertised.

You need to contact GoPro support directly and give them your GoPro Plus details for the exchange to take place.  Also there is a cost involved with replacing your camera, not sure where you got the "no cost" information as that is clearly not stated in the terms and conditions.  They will charge you a low cost replacement fee for the exchange.

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Adventurer
Posts: 12,621

Re: How do I replace or exchange a broken camera for another as advertised.

You bought  a gopro  plus pkg plan that is where you start you know must fill  a form out and chose the means of contact. if you're saying you already dealt with support, guess you are going to have to deal with them again.