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Sightseer
Posts: 2

How do I manually update my gp4 on w10 as per your instr they do not coincide? Please help me

Hello, I recently got my gopro 4 wet and it still starts and takes pictures,videos etc, however my lcd does not work.  I tried to manually update per your suggestions on other posts however windows 10 and your instructions don't jive.  Can you help me?

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GoPro
Posts: 12,772

Re: How do I manually update my gp4 on w10 as per your instr they do not coincide? Please help me

Hi @bravelight881

 

Please refer to the steps below:

 

Manual Update
Note: Useful for updating or reinstalling camera software. 

  1. Go to the HERO4 update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

**Make sure to save the UPDATE folder to the root of the SD card.

 

Let us know how it goes.

 

Thanks!
Ej

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Sightseer
Posts: 2

Re: How do I manually update my gp4 on w10 as per your instr they do not coincide? Please help me

First I downloaded the update folder, it shows up in my downloads as update.  It then says to move it to the sd card, after that it says to plug the sd card into the computer using the adapter.  Should I connect the go pro to the computer to move the folder over or do i go ahead to step 3 and insert sd card into computer?  

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GoPro
Posts: 4,583

Re: How do I manually update my gp4 on w10 as per your instr they do not coincide? Please help me

@bravelight881, no need to connect your GoPro camera to the computer. The UPDATE folder needs to be directly copied onto the SD card. 

 

If in case the camera does not initiate the update it can be because the camera is not recognizing the update on the SD card. You will want to make sure to follow all of the instructions as outlined on the GoPro website's update page to ensure no steps are being missed. I do also have some suggestions here that should help get the update working as well. 

  • Make sure the UPDATE folder is unzipped/extracted, before placing it on the SD card. If the folder is compressed, the camera will not be able to read it; 

  • Ensure the UPDATE folder does not have any additional characters in the folder title, i.e. "UPDATE (1)". The camera will only recognize a folder titled "UPDATE", in upper case letters with no additional characters; 

  • Format the SD card before placing the update folder/files onto the root of the card (format on your computer, or DELETE ALL files in the camera's Delete menu); 

  • Be sure to place the entire UPDATE folder on the root level of the SD card.

 

Once you have the necessary file(s) placed on the SD card, unplug it from the computer and insert the microSD card into your camera. Once it's plugged in, power on the camera. The update should automatically initiate.