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Sightseer
Posts: 1

How can I get my GoPro Session repaired?

I have a GoPro Session 5. The battery does not want to take a charge anymore. I love this camera. How can I get it repaired?
Adventurer
Posts: 8,653

Re: How can I get my GoPro Session repaired?

GoPro is not a repair center they are a Sales and technical company.  You aregoing to have to research a repair center yourself.

 

Your Bill of sale i thedate purchased.  contact a gopro CSA at gopro's  chat or phone, a photo of the problem and your email, you can see the Options offered. 

 

 

Adventurer
Posts: 10,664

Re: How can I get my GoPro Session repaired?

Your best option is to sign up for GoPro Plus and then do an exchange (you are allowed to exchange up to two cameras per year). It will cost you $49.
GoPro
Posts: 1,887

Re: How can I get my GoPro Session repaired?

@boldsand75422, have you also tried using different USB charging cable? If so, and you're still unable to get your camera working, you may contact our Support team know so they can look into options for you and assist you on the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs .