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Sightseer
Posts: 2

How can I get customer service???

I purchased Go pro 8balck last year December.
Somehow it does not turn on.
I have not dropped it or damaged or put is the water when battery part was open.
I would love to get it fixed or replaced it to new one.
I purchase it from go pro oficcial website and I live in Japan.
I tied to contact customer service many time from the form you provide online but I have not heard from go pro for 4 weeks already

Best

Toshi
33132467123
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Hiker
Posts: 41

Re: How can I get customer service???

Please visit this link...

 

https://gopro.com/help/ContactUs

 

I know you said you have done this, but as far as I'm aware, this is the only option... I found the gopro customer service phone number, (800) 272-7281, and all that did was direct me to the link above...

COVID19 also is having a pretty big impact right now on many businesses....

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Hiker
Posts: 41

Re: How can I get customer service???

Again, the number that I found was

 

(800) 272-7281

Highlighted
GoPro
Posts: 4,583

Re: How can I get customer service???

@boldoasis1480, you may reach out to our Support Team through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

 

Once on the page, fill out the form and you will be given an option to initiate a chat conversation or to request a callback. Be sure to put in your best contact number on the form.

 

If having trouble connecting to our Chat Support team. You may try changing the location and language to "US, English" on the webpage.

Highlighted
Sightseer
Posts: 2

Re: How can I get customer service???

I tried to reach out to the support team through https://gopro.com/help/ContactUs

Once on the paged, I put all my info on the form and given an option to a chat or call.

I tried to choose the choice but it does not work.

I tired to change the location and language as you sugget, but nothing works.

My friend had a same situation and he tired to contact go pro through Facebook.

Luckly, he got response from one of the satff but I have not get any rersponse for 4 weeks already.

This is becoming very stressful.

 

Highlighted
GoPro
Posts: 5,842

Re: How can I get customer service???

Hi @boldoasis1480,

 

May I know where are you from?

I just tried it right now and I was able to get in touch with them. 

 

Visit this website: https://gopro.com/help/ContactUs

Before filling out all information, click on the globe icon on the upper right hand side of the screen. 

Change your country and language to United States English then fill out the information. 

 

You should be able to contact them through chat. 

You can also request for a callback using that link. 

 

-Jay