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Tourist
Posts: 4

How can I get a duplicate bill of hero 5?

After using my hero 5 underwater for couple of times
The power board I don’t know some how got rusty. My GoPro is still in warranty and I reside in Mumbai , India. How can I get a duplicate of the bill since I’ve lost the original one. And the GoPro is from US.
GoPro
Posts: 8,921

Re: How can I get a duplicate bill of hero 5?

Hello @fastflame41608. we will be able to generate the proof of purchase for you if the GoPro was bought directly from us. Sorry to hear about what happened to your camera. It would be best to contact our Support team so they can assist you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs . Best regards!

Tourist
Posts: 4

Re: How can I get a duplicate bill of hero 5?

Actually I’ve won this GoPro Hero 5 in a giveaway held by GoPro India. I tried reaching them but they doesn’t seem to respond. And I even tried to contact the support team but i didn’t find anything. The 24hrs open chat isn’t available in my country it’s showing that. Also , I’ve dropped an email to both @gopro and@goproin.
I thought GoPro Hero5 is the best GoPro the teams has ever made as Nick Woodman said. I’m stunned after seeing the aftermath of using it underwater only for couple of times. I just need someone from GoPro to connect. Or please tell me how can I find a duplicate of my bill.
GoPro
Posts: 11,601

Re: How can I get a duplicate bill of hero 5?

Hi @fastflame41608

 

You should be able to get through to our Support Team.

Try selecting US when initiating a chat session.

Their hours of operation is listed here: https://gopro.com/help/ContactUs

 

Thanks!

Ej