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Sightseer
Posts: 1

How can I check my order status in Hong Kong as I don't have any ZIP code?

[ New ]

How can I check my order status in Hong Kong as I don't have any ZIP code?

 

The support service is really poor as I cannot contact you on your website.

 


Accepted Solutions
GoPro
Posts: 20,485

Re: How can I check my order status in Hong Kong as I don't have any ZIP code?

[ New ]

Hello, @wzahk. We see that your order has already shipped out. Please check your inbox for the tracking number. 

View solution in original post


All Replies
Tourist
Posts: 1

Re: How can I check my order status in Hong Kong as I don't have any ZIP code?

[ New ]

I am facing the same problem, I can't find the way to check the status.  

Tourist
Posts: 1

Re: How can I check my order status in Hong Kong as I don't have any ZIP code?

[ New ]

same here...

no support and have no update on my order

Tourist
Posts: 5

Re: How can I check my order status in Hong Kong as I don't have any ZIP code?

[ New ]

also in same boat, gopro need to change this for people in Hong Kong as we dont have zip/post codes here.

Tourist
Posts: 3

Re: How can I check my order status in Hong Kong as I don't have any ZIP code?

[ New ]

Just connected with Customer Support from the US. You need to go to Customer Support, change region to US and start an online chat during their business hour. Hong Kong Custom Support will not call you / able to start an online chat. 

Sightseer
Posts: 1

Re: How can I check my order status in Hong Kong as I don't have any ZIP code?

[ New ]

Hong Kong's postal code is 999077.  I tried this as well as "Hong Kong" and "HKG", they were all accepted but no information about the order, error message says they have no info about my order.
Tried to contact customer service also but no response, no call back

GoPro
Posts: 20,485

Re: How can I check my order status in Hong Kong as I don't have any ZIP code?

[ New ]

Hello, @wzahk. We see that your order has already shipped out. Please check your inbox for the tracking number.