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Sightseer
Posts: 1

Hot Housing Normal or a Concern?

[ New ]

Turned on a brand new out of the box GoPro Hero7 Black.

Within 60 seconds the camera housing was very hot, not warm.

Is this normal?

Is it a concern?

Anyone else have experience with this heating issue over time?

 

 


Accepted Solutions
GoPro
Posts: 12,487

Re: Hot Housing Normal or a Concern?

[ New ]

Hi @shawn5,

Sorry to hear about the trouble. There are several factors that might cause such overheating issue in the camera. First off, ensure that you are using a recommended SD card for your camera. You can check this list of SD cards recommended for GoPro cameras.

 

Try to use a different GoPro battery if you have one available.


Additionally, when using 2.7K and higher resolutions, and/or frame rates above 60fps, it is normal for the camera to become warm and use more power when using these modes. Lack of airflow around the camera and using the camera with the GoPro App can also increase camera temperature and power consumption, and decreases camera recording time. 

 

Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Follow the manual update instructions specified in this article: Software Update Instructions for HERO7 Cameras

 

If you continue to experience such issue in the camera, despite going through the suggestions above, please let our Support team know so they can look further into the details and assist you on the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,
Ann

View solution in original post


All Replies
GoPro
Posts: 12,487

Re: Hot Housing Normal or a Concern?

[ New ]

Hi @shawn5,

Sorry to hear about the trouble. There are several factors that might cause such overheating issue in the camera. First off, ensure that you are using a recommended SD card for your camera. You can check this list of SD cards recommended for GoPro cameras.

 

Try to use a different GoPro battery if you have one available.


Additionally, when using 2.7K and higher resolutions, and/or frame rates above 60fps, it is normal for the camera to become warm and use more power when using these modes. Lack of airflow around the camera and using the camera with the GoPro App can also increase camera temperature and power consumption, and decreases camera recording time. 

 

Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Follow the manual update instructions specified in this article: Software Update Instructions for HERO7 Cameras

 

If you continue to experience such issue in the camera, despite going through the suggestions above, please let our Support team know so they can look further into the details and assist you on the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,
Ann