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%3CLINGO-SUB%20id%3D%22lingo-sub-268302%22%20slang%3D%22en-US%22%3EHorrible%20customer%20service.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-268302%22%20slang%3D%22en-US%22%3EWe%20ordered%20our%20go%20pro%202%3CBR%20%2F%3EDays%20ago%20and%20it%20still%20hasn%E2%80%99t%20shipped.%20They%20said%202%20days%20free%20shipping.%20Called%20today.%20Horrible%20customer%20service%20on%20the%20phone%20and%20still%20no%20help%20of%20when%20it%20will%20ship.%20Buy%20from%20somewhere%20else%20if%20you%20can.%20If%20I%20could%20I%20would%20of%20cancelled%3CBR%20%2F%3EThe%20order%20but%20they%20said%20it%E2%80%99s%20alteady%20being%20processed%20and%20can%E2%80%99t%20cance.%20Very%20unhappy%20with%20go%20pro%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-268302%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-268303%22%20slang%3D%22en-US%22%3ERe%3A%20Horrible%20customer%20service.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-268303%22%20slang%3D%22en-US%22%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-270474%22%20slang%3D%22en-US%22%3ERe%3A%20Horrible%20customer%20service.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-270474%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F81676%22%20target%3D%22_blank%22%3E%40faststorm6510%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EApologies%20for%20any%20troubles%20caused.%3C%2FP%3E%0A%0A%3CP%3EWe'd%20like%20to%20help%20you%20out%20however%20here%20in%20the%20Support%20Hub%20we%20do%20not%20have%20access%20to%20the%20orders.%3C%2FP%3E%0A%0A%3CP%3EPlease%20follow%20up%20with%20our%20Support%20Team%20via%20phone%20or%20chat.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20also%20check%20the%20status%20of%20your%20order%20through%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Forder-status%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Elink%3C%2FA%3E.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 2
Accepted Solution

Horrible customer service.

We ordered our go pro 2
Days ago and it still hasn’t shipped. They said 2 days free shipping. Called today. Horrible customer service on the phone and still no help of when it will ship. Buy from somewhere else if you can. If I could I would of cancelled
The order but they said it’s alteady being processed and can’t cance. Very unhappy with go pro

Accepted Solutions
GoPro
Posts: 9,584

Re: Horrible customer service.

 

Hi @faststorm6510

 

Apologies for any troubles caused.

We'd like to help you out however here in the Support Hub we do not have access to the orders.

Please follow up with our Support Team via phone or chat. https://gopro.com/help/ContactUs

You may also check the status of your order through this link.

 

Thanks!

Ej

View solution in original post


All Replies
Sightseer
Posts: 2

Re: Horrible customer service.

 
GoPro
Posts: 9,584

Re: Horrible customer service.

 

Hi @faststorm6510

 

Apologies for any troubles caused.

We'd like to help you out however here in the Support Hub we do not have access to the orders.

Please follow up with our Support Team via phone or chat. https://gopro.com/help/ContactUs

You may also check the status of your order through this link.

 

Thanks!

Ej