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Hiker
Posts: 16

Horizontal lines on HERO7 BLACK screen when off

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Do you guys notice faint horizontal lines on your HERO7 BLACK touchscreen when camera is OFF? Just got mine and was wondering if this is normal. You see it when light hits it in an angle. Thanks.

GoPro
Posts: 6,097

Re: Horizontal lines on HERO7 BLACK screen when off

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Hi @swiftdusk44418,

 

Can you please send a sample picture?

I don't see any lines on my camera. 

 

Also on what specific angle should I check?

 

Thanks!

-Jay 

Hiker
Posts: 16

Re: Horizontal lines on HERO7 BLACK screen when off

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lines.jpg
Hiker
Posts: 16

Re: Horizontal lines on HERO7 BLACK screen when off

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ok. just posted a pic. thanks.

GoPro
Posts: 6,097

Re: Horizontal lines on HERO7 BLACK screen when off

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Got it @swiftdusk44418,

 

I have 2 cameras and yes they both have that.

 

Regards,

-Jay 

Hiker
Posts: 16

Re: Horizontal lines on HERO7 BLACK screen when off

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IMG_20190223_092535.jpg
Hiker
Posts: 16

Re: Horizontal lines on HERO7 BLACK screen when off

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2nd picture is clearer. Went outdoors.

 

Really? 2 hero7black cameras? Wonder if it's a defect or if it was really designed that way.

 

Thanks Jay.

TV

GoPro
Posts: 6,097

Re: Horizontal lines on HERO7 BLACK screen when off

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Hi @swiftdusk44418,

 

Looks like it's normal. 

I don't encounter any issues though. 

 

 

Regards,

-Jay 

Hiker
Posts: 16

Re: Horizontal lines on HERO7 BLACK screen when off

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Hey Jay. Just updating you. Customer support chat says I should return my unit because patterns on screen not normal. Sent them the same picture.
Tourist
Posts: 10

Re: Horizontal lines on HERO7 BLACK screen when off

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customer support are wrong and for all issue they have only one solution "return camera"

 

all g7 black have this line on lcd....It is digitizer sensor...:)))

Hiker
Posts: 16

Re: Horizontal lines on HERO7 BLACK screen when off

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@costinelbo22830  Can you post pics of your camera's lcd with these lines. Thanks man!

Tourist
Posts: 10

Re: Horizontal lines on HERO7 BLACK screen when off

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please believe me look identical like you

GoPro
Posts: 6,097

Re: Horizontal lines on HERO7 BLACK screen when off

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Yup @swiftdusk44418,

 

Looks like normal. You don't have to return that. 

I borrowed another camera and it has the same lines. 

 

Regards,

-Jay 

Hiker
Posts: 16

Re: Horizontal lines on HERO7 BLACK screen when off

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Thanks guys! Appreciate it.