Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-310110%22%20slang%3D%22en-US%22%3EHorizontal%20lines%20on%20HERO7%20BLACK%20screen%20when%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-310110%22%20slang%3D%22en-US%22%3E%3CP%3EDo%20you%20guys%20notice%20faint%20horizontal%20lines%20on%20your%20HERO7%20BLACK%20touchscreen%20when%20camera%20is%20OFF%3F%20Just%20got%20mine%20and%20was%20wondering%20if%20this%20is%20normal.%20You%20see%20it%20when%20light%20hits%20it%20in%20an%20angle.%20Thanks.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-310110%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-310118%22%20slang%3D%22en-US%22%3ERe%3A%20Horizontal%20lines%20on%20HERO7%20BLACK%20screen%20when%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-310118%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92566%22%20target%3D%22_blank%22%3E%40swiftdusk44418%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ECan%20you%20please%20send%20a%20sample%20picture%3F%3C%2FP%3E%0A%0A%3CP%3EI%20don't%20see%20any%20lines%20on%20my%20camera.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAlso%20on%20what%20specific%20angle%20should%20I%20check%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-310124%22%20slang%3D%22en-US%22%3ERe%3A%20Horizontal%20lines%20on%20HERO7%20BLACK%20screen%20when%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-310124%22%20slang%3D%22en-US%22%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-310125%22%20slang%3D%22en-US%22%3ERe%3A%20Horizontal%20lines%20on%20HERO7%20BLACK%20screen%20when%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-310125%22%20slang%3D%22en-US%22%3E%3CP%3Eok.%20just%20posted%20a%20pic.%20thanks.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-310127%22%20slang%3D%22en-US%22%3ERe%3A%20Horizontal%20lines%20on%20HERO7%20BLACK%20screen%20when%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-310127%22%20slang%3D%22en-US%22%3E%3CP%3EGot%20it%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92566%22%20target%3D%22_blank%22%3E%40swiftdusk44418%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20have%202%20cameras%20and%20yes%20they%20both%20have%20that.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-310133%22%20slang%3D%22en-US%22%3ERe%3A%20Horizontal%20lines%20on%20HERO7%20BLACK%20screen%20when%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-310133%22%20slang%3D%22en-US%22%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-310136%22%20slang%3D%22en-US%22%3ERe%3A%20Horizontal%20lines%20on%20HERO7%20BLACK%20screen%20when%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-310136%22%20slang%3D%22en-US%22%3E%3CP%3E2nd%20picture%20is%20clearer.%20Went%20outdoors.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EReally%3F%202%20hero7black%20cameras%3F%20Wonder%20if%20it's%20a%20defect%20or%20if%20it%20was%20really%20designed%20that%20way.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20Jay.%3C%2FP%3E%3CP%3ETV%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-310137%22%20slang%3D%22en-US%22%3ERe%3A%20Horizontal%20lines%20on%20HERO7%20BLACK%20screen%20when%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-310137%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92566%22%20target%3D%22_blank%22%3E%40swiftdusk44418%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELooks%20like%20it's%20normal.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20don't%20encounter%20any%20issues%20though.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-311396%22%20slang%3D%22en-US%22%3ERe%3A%20Horizontal%20lines%20on%20HERO7%20BLACK%20screen%20when%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-311396%22%20slang%3D%22en-US%22%3EHey%20Jay.%20Just%20updating%20you.%20Customer%20support%20chat%20says%20I%20should%20return%20my%20unit%20because%20patterns%20on%20screen%20not%20normal.%20Sent%20them%20the%20same%20picture.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-311537%22%20slang%3D%22en-US%22%3ERe%3A%20Horizontal%20lines%20on%20HERO7%20BLACK%20screen%20when%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-311537%22%20slang%3D%22en-US%22%3E%3CP%3Ecustomer%20support%20are%20wrong%20and%20for%20all%20issue%20they%20have%20only%20one%20solution%20%22return%20camera%22%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eall%20g7%20black%20have%20this%20line%20on%20lcd....It%20is%20digitizer%20sensor...%3A)))%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-311544%22%20slang%3D%22en-US%22%3ERe%3A%20Horizontal%20lines%20on%20HERO7%20BLACK%20screen%20when%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-311544%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F83379%22%20target%3D%22_blank%22%3E%40costinelbo22830%3C%2FA%3E%26nbsp%3B%20Can%20you%20post%20pics%20of%20your%20camera's%20lcd%20with%20these%20lines.%20Thanks%20man!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-312185%22%20slang%3D%22en-US%22%3ERe%3A%20Horizontal%20lines%20on%20HERO7%20BLACK%20screen%20when%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-312185%22%20slang%3D%22en-US%22%3E%3CP%3Eplease%20believe%20me%20look%20identical%20like%20you%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-312193%22%20slang%3D%22en-US%22%3ERe%3A%20Horizontal%20lines%20on%20HERO7%20BLACK%20screen%20when%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-312193%22%20slang%3D%22en-US%22%3E%3CP%3EYup%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92566%22%20target%3D%22_blank%22%3E%40swiftdusk44418%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELooks%20like%20normal.%20You%20don't%20have%20to%20return%20that.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20borrowed%20another%20camera%20and%20it%20has%20the%20same%20lines.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-312323%22%20slang%3D%22en-US%22%3ERe%3A%20Horizontal%20lines%20on%20HERO7%20BLACK%20screen%20when%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-312323%22%20slang%3D%22en-US%22%3EThanks%20guys!%20Appreciate%20it.%3C%2FLINGO-BODY%3E
Reply
Hiker
Posts: 16

Horizontal lines on HERO7 BLACK screen when off

[ Edited ]

Do you guys notice faint horizontal lines on your HERO7 BLACK touchscreen when camera is OFF? Just got mine and was wondering if this is normal. You see it when light hits it in an angle. Thanks.

GoPro
Posts: 3,505

Re: Horizontal lines on HERO7 BLACK screen when off

Hi @swiftdusk44418,

 

Can you please send a sample picture?

I don't see any lines on my camera. 

 

Also on what specific angle should I check?

 

Thanks!

-Jay 

Hiker
Posts: 16

Re: Horizontal lines on HERO7 BLACK screen when off

 
lines.jpg
Hiker
Posts: 16

Re: Horizontal lines on HERO7 BLACK screen when off

ok. just posted a pic. thanks.

GoPro
Posts: 3,505

Re: Horizontal lines on HERO7 BLACK screen when off

Got it @swiftdusk44418,

 

I have 2 cameras and yes they both have that.

 

Regards,

-Jay 

Hiker
Posts: 16

Re: Horizontal lines on HERO7 BLACK screen when off

 
IMG_20190223_092535.jpg
Hiker
Posts: 16

Re: Horizontal lines on HERO7 BLACK screen when off

2nd picture is clearer. Went outdoors.

 

Really? 2 hero7black cameras? Wonder if it's a defect or if it was really designed that way.

 

Thanks Jay.

TV

GoPro
Posts: 3,505

Re: Horizontal lines on HERO7 BLACK screen when off

Hi @swiftdusk44418,

 

Looks like it's normal. 

I don't encounter any issues though. 

 

 

Regards,

-Jay