Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

Hoping for a replacement

Hi I have my Go Pro Hero 5 and I used it in the swimming pool and it’s just 4 meters deep all the compartments are tightly close i even used the case. Now water came in my screen for unknown reasons. Please help me. I always upgrade my go pro yearly so i can avail the warranty and this is my first time to ask for replacement.

Accepted Solutions
Highlighted
GoPro Community Manager
Posts: 7,039

Re: Hoping for a replacement

Yes, if water has come in around the front LCD screen, our team at https://gopro.com/help/ContactUs can try to help.

View solution in original post


All Replies
Highlighted
Adventurer
Posts: 12,630

Re: Hoping for a replacement

So you are on a hero 6 now.  more or less hte glue around hte seal weakened you will need to talk to gopro about this before that warranty expires 

Highlighted
GoPro Community Manager
Posts: 7,039

Re: Hoping for a replacement

Yes, if water has come in around the front LCD screen, our team at https://gopro.com/help/ContactUs can try to help.