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Sightseer
Posts: 2

Hola! Me llamo Matias tengo una GoPro hero 5 Black, tengo el problema de que cuando la prendo se me

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GoPro
Posts: 19,608

Re: Hola! Me llamo Matias tengo una GoPro hero 5 Black, tengo el problema de que cuando la prendo se

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Hello @noblepike48132. Which SD card are you using? Is it among the recommended cards on this list: https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308 ? It would be best to use one of the compatible cards. 

 

If you are already using one, and has already done a manual firmware update and have formatted the card, the camera battery might be defective to cause the camera to not operate correctly. In this case, it would be best to get in touch with our Support team so they can assist you. To connect with Support, visit https://gopro.com/help/ContactUs and fill out the form with the needed details. Once done, select "Contact Us" and proceed with either chat or a callback request.

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Sightseer
Posts: 2

Re: Hola! Me llamo Matias tengo una GoPro hero 5 Black, tengo el problema de que cuando la prendo se

[ New ]
Hola! Me llamo Matias tengo una GoPro hero 5 Black, tengo el problema de que cuando la prendo se me apaga y se queda sin batería estando cargada por completo, a veces filma 10 minutos y dice que se agota la batería se apaga y antes de apagarse dice reparando archivo, ya la formatie y descargue la nueva actualización y sigo teniendo el mismo problema que puede ser? Muchas gracias
GoPro
Posts: 19,608

Re: Hola! Me llamo Matias tengo una GoPro hero 5 Black, tengo el problema de que cuando la prendo se

[ New ]

Hello @noblepike48132. Which SD card are you using? Is it among the recommended cards on this list: https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308 ? It would be best to use one of the compatible cards. 

 

If you are already using one, and has already done a manual firmware update and have formatted the card, the camera battery might be defective to cause the camera to not operate correctly. In this case, it would be best to get in touch with our Support team so they can assist you. To connect with Support, visit https://gopro.com/help/ContactUs and fill out the form with the needed details. Once done, select "Contact Us" and proceed with either chat or a callback request.