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Tourist
Posts: 2

Ho pagato, ma non ho ricevuto l’email di conferma dell’ordine

[ New ]
Ho comprato una GoPro Hero9, il pagamento è andato a buon fine, ma non ho ricevuto nessuna email di conferma dell’ordine e dal proprio account non è possibile vedere lo stato dell’ordine.
Ho ricevuto solamente l’email di sottoscrizione dell’abbonamento GoPro.
Vorrei sapere lo stato ed il numero del mio ordine e se ci sono problemi.
Grazie.

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GoPro
Posts: 15,660

Re: Ho pagato, ma non ho ricevuto l’email di conferma dell’ordine

[ New ]

@matte95, I was able to locate your order using the email address on your Support Hub profile. Sales Order MP-04923783 is currently in the fulfillment process.

You can check your GoPro order from this link: https://gopro.com/order-status

 

The UPS Tracking details will be available once your order ships out.

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GoPro
Posts: 15,660

Re: Ho pagato, ma non ho ricevuto l’email di conferma dell’ordine

[ New ]

@matte95, I was able to locate your order using the email address on your Support Hub profile. Sales Order MP-04923783 is currently in the fulfillment process.

You can check your GoPro order from this link: https://gopro.com/order-status

 

The UPS Tracking details will be available once your order ships out.

Tourist
Posts: 2

Re: Ho pagato, ma non ho ricevuto l’email di conferma dell’ordine

[ New ]
@aenriquez Thank you very much, you helped me.