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Sightseer
Posts: 1
Accepted Solution

Hi my go pro 6 isn't working

Hi, my go pro 6 has stopped working it's only 3 days old and was purchased for a holiday, so this is really disappointing, 

I have tried all the steps in the support hub, removing the battery and memory card, etc. 

There is no red charging light. 

 

It's completely dead 


Accepted Solutions
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GoPro
Posts: 3,924

Re: Hi my go pro 6 isn't working

Hi @coolhero06773,

 

If you are still running into some issues give these steps a try!

  1. Disconnect the camera from any external power source and remove SD card. Remove and reinsert battery.
  2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
  3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
  4. If still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
    1. If the red illumination LED does not appear, try using a secondary USB Type-C cable. 
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

I hope that helps!

 

Cheers,

Ryan

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All Replies
Highlighted
GoPro
Posts: 3,924

Re: Hi my go pro 6 isn't working

Hi @coolhero06773,

 

If you are still running into some issues give these steps a try!

  1. Disconnect the camera from any external power source and remove SD card. Remove and reinsert battery.
  2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
  3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
  4. If still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
    1. If the red illumination LED does not appear, try using a secondary USB Type-C cable. 
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

I hope that helps!

 

Cheers,

Ryan

Highlighted
Tourist
Posts: 4

Re: Hi my go pro 6 isn't working

Hello, did you finally get your go pro hero 6 working? I have the same issue & advice below doesn't help me(

Highlighted
Tourist
Posts: 4

Re: Hi my go pro 6 isn't working

Hello, i tried to follow proposed steps but there is no response from Camera(

 

When i connect it to cable it has red light, but when i disconnect it disapper & didn't response( Any more advices? 

Highlighted
Tourist
Posts: 4

Re: Hi my go pro 6 isn't working

It works without battery - looks like battery is not working