10-31-2018 10:48 AM
An RMA was setup for me by support which I’m very grateful for however because it would take another two weeks maybe more to get a camera returned to me I have returned the unit to the online vendor and hopefully get a replacement in the next few days, thanks to everyone who offered help and advice, I really want to use one of these so looking forward to getting my hands on it again.
11-17-2018 12:49 PM
Same here, the most anoying issue I have ever experienced. I was sooo angry when it happened as I was using camera during snorkeling. And of course I was not able to fix it removing/inserting the battery in water...
Quality of video and image are excellent, but this issue... just ruins all advantages of the camera.
11-17-2018 12:58 PM
11-17-2018 09:24 PM
I only use supplied OEM GP battery & an OEM GP one purchased from Best Buy. While I am using the latest Sandisk extreme plus 128gb (170/90mb), the camera has been updated to the latest v1.51 firmware version. The camera that was returned had additional issues like turning unresponsive, getting stuck on Screen-off but LED’s on state and intermittent shutting down.
Despite all the frustration & bad experience with GP, I find the customer service reps.very helpful. I wish I could say the same about the replacement device/process; it took 2 weeks to receive a replacement device with less issues.
11-18-2018 04:43 PM
Hi all. I was having the same issue with freezing until I saw someone say to format your card in camera. I did that and now the camera is working. I will test some more but so far no freezing.