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08-03-2019 08:55 AM
Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,
[ New ]Gopro support are you any closer to solving the fundamental issues with this device? If not why not.
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08-03-2019 01:22 PM
Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,
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08-03-2019 11:24 PM
Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,
[ New ]Audio issues like you described usually happens when Quik Capture is used with a non powered mic. You should turn the camera on using the side Mode button and verify the mic is being seen by the camera and after choosing the best external mic setting. Usually standard works fine, but sometimes you need to use the boost. Finally, if you are using the Protune RAW audio, unless you have a good audio editor, your best selection will be using the high processing. Low has no AGC (audio gain control) applied and will need to have the db raised significantly to hear any audio.
For more information regarding external mics, see these FAQ
https://gopro.com/help/articles/question_answer/External-Microphone-Recommendations
https://gopro.com/help/articles/block/HERO5-Black-External-Microphone-Information
https://gopro.com/help/articles/question_answer/What-is-RAW-Format
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08-03-2019 11:53 PM - edited 08-03-2019 11:56 PM
Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,
[ New ]Freezing is and screen lag is normal.
You can jump through all the hoops they suggest on here and it won't change a thing.
Gopro Hero7's are defective and they won't admit it.
Professionals on Youtube will even say it's an issue since the Hero7 came out and none of the firmware updates have fixed it, you just have to deal with it.
Whatever you do, don't drop money on a mic adapter and mic, that introduces even more problems you'll have to deal with.
like the camera powering off after a few seconds of filming with the mic plugged in and possibly weird spark like artifacts on the video you do manage to shoot which I'm now getting if the my RODE Videomicro is plugged in.
Personally, I won't be touching another Gopro again after buying one for the first time a couple months ago.
I'll be checking out Garmin and how the new DJI Osmo action is looking like.
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08-04-2019 02:07 AM
Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,
[ New ]Gopro get your **bleep** together and get the problems resolved.
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08-04-2019 02:38 AM
Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,
[ New ]
@nicetree0567 wrote:
The microphone issue was due to me not using the trss adapter, I already checked the card and its on the approved list and was brought new with the camera, I do wish people would stop trying to pin the problem to the sd card or somehow the software written during manufacture wasn't written properly. My unit was purchased in May 2019 and the last software was issued in January 2019.
Gopro get your **bleep** together and get the problems resolved.
That's their default excuse, the SD card.
Most of the Youtube channels don't even talk about the issues anymore, they just gave up and put up with it.
I won't be buying GoPro anymore.
DJI and Garmin don't support external mics yet, once they do my Hero7 Black is going on Craigslist.
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08-05-2019 05:38 AM
Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,
[ New ]You can go here 101 Things MUST READ Before Buying GoPro HERO7 Blackto find out
Hope this help!- Mark as New
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08-05-2019 08:11 AM