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Tourist
Posts: 2

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

Hi Bikemivie,

 

As an offroad rider, I can certainly feel your pain... But in regards to the overheating issues. This doesn't mean snowmobiles are exempt from these freezing issues.. 

 

I took my brand new GP7 Black to New Zealand and it froze on me 4 times on the mountain while snowboarding, and it froze several times down at lake level (not that cold). I've heard that these cameras have issues operating in low temps as well.

 

What annoys me is the fact that Go Pro advertise these as action cams, always doing the sports we are trying to capture, yet they freeze and don't work.

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Tourist
Posts: 6

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

 
Hi

my gopro freeze also I have a card sd 128 samsung more, I just installed the update v1.70 manual I will buy another sd card in case or but this problem is very annoying because it empties the battery and when use in water I can not remove the battery. I hope that gopro will update this problem at the price of the product.
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GoPro
Posts: 19,589

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

Hi @meslins346

 

Please see if resetting the camera will work.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
Let us know how it goes.

Other users also suggest turning Auto Low Light off and keeping the Orientation locked.

 

Thanks!

Ej

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Tourist
Posts: 6

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

I'll try thanks
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Tourist
Posts: 3

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

actually with this expensive camera it is not the intention to turn off options because otherwise the camera will crash
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Tourist
Posts: 9

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

Ok so i used to disable auto low light and landscape. But... I tried another SD card, SanDisk Extreme 64gb and it doesn't have any issues.

I was using a SanDisk Extreme 128gb but could not confirm if it was a legit card or not. Add it came second hand.

The new one was from a store in person.

Is there a way to verify if they are authentic cards?
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Tourist
Posts: 2

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

Yeah it's crazy huh...? Go Pro have their top of the range, marquee camera, and they're using a "quick-fix" as a solution for an issue that is happening nearly a year after release...Robot Mad

 

I think the product offers amazing picture quality, but if it's freezing then it's useless... Often we only get "one take" with extreme sports, so the camera freezing can mean you've missed the chance to capture it. 

 

IF they don't fix this, I won't be buying another camera from them in the future.

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Explorer
Posts: 13,002

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

Update released today.

Manually update your camera. https://gopro.com/en/us/update