10-06-2018 12:12 PM
I repeatedly have to remove the battery to get the camera to respond, this is extremely dissapointing and frustrating, we are talking the flagship model of this series here, thanks in advance.
10-06-2018 01:13 PM - edited 10-06-2018 01:14 PM
10-07-2018 02:02 AM
10-07-2018 02:15 AM
Hi, I am using a 64 GB Sandisk Extreme as shown below, the exact same card as recommended by GoPro, every time I pull the batt out to unfreeze when I put it back in the screen shows my settings, protune and such, but as soon as I press the shutter button to start recording or I use the app to start recording or take a photo the camera freezes, every time, no exceptions, getting real tired.
10-07-2018 04:08 PM
Hello @bluedawn44862 and @boldsand34481,
Sorry to hear about the trouble. If the issue still persists even if you have already manually updated your cameras, the next path forward would be to get in touch with our Support team for further troubleshooting steps. Yo can connect with them through phone or chat here https://gopro.com/help/ContactUs
Let us know how it works out. Other members who might be having the same issue will find it helpful.