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01-09-2020 08:10 PM
Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,
[ New ]@haydog, if in case you continue to have the freeze-up issues with the camera after going through the suggested troubleshooting steps here, using different recommended SD cards and manually reinstalling the firmware update, please contact our Support Team so they can assist you on the next steps.
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02-01-2020 09:26 AM
Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,
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02-01-2020 10:19 AM
Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,
[ New ]Hi @gijonny420,
To make sure that your camera will work without any problem just make sure that you are using a recommended SD card brand and model: https://gopro.com/help/articles/block/microSD-Card-Considerations
Update your camera manually: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras
-Jay
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02-01-2020 10:59 AM
Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,
[ New ]Note: my Sandisk microSD cards (recommended) work flawlessly in my hero 3, 4, 5 and new Action. Same cards in used in my Hero 7(s) before returning them.
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02-01-2020 11:02 AM - edited 02-01-2020 11:03 AM
Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,
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02-01-2020 01:49 PM
Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,
[ New ]Yup, the admins here are incredibly rude and lame.
First, they always claim they don't work for GoPro, which makes it much worse. You're telling me gopro doesn't have any employees to go on the forums and help people with their products? That's super cool!
Then they start blaming you for the bad gopro. They will so, no matter how many times you correct them, that your sd card is bad, and that's the only possible reason that their product is faulty.
Then when you point out their logical falacy, they say "yeah, well DJI is bad too!"
Totally pathetic support from GoPro. I wish I could get the thousands of dollars i've given them over the years back.
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