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Reply
Hiker
Posts: 38

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

Thinking about contacting the press about this. I don't like being, feeling ignore. This is a defect and there is nothing they are telling us about the issue other than they can't recreate it
Hiker
Posts: 43

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

"contact the press" -- what press would get the national/worldwide attention the problem deserves?

 

I know what we all want to hear is "we have come to be aware that a batch of our cameras had a problem in production.  If you have cameras with serial # NNN-NNNNN, please contact GoPro for a free replacement."

 

and instead, what most people hear is -- "manually install the same firmware that's already on it.  try different memory cards."

 

So -- what's your news story headline going to read?

 

Tourist
Posts: 8

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

May ask if you tried disabling auto low light setting? It's never frozen for me since changing that.

I know not ideal but others have also had success this way.
Hiker
Posts: 38

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

I was able to confirm that while using a ReFuel 9Hours when I have LOW LIGHT OFF. with the battery in. I did not experience those issues. So. I think its becoming a bit clearer that lowlight has something to do with it. I will update when I try with a powerbank and see the low light off will work with that way as well.

Hiker
Posts: 38

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

Iunno, raise awareness. I just feel like this will be swept under the rug
Highlighted
Hiker
Posts: 43

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

[ Edited ]

In my last test with the replacement GoPro, where it failed my test -- it was plugged in, battery installed, ProTune on, LOW LIGHT OFF, set to 1080 60fps, Linear.  I was not connected via WiFi at the time that the camera stopped recording by itself, and powered down.


Note -- my problems aren't glitched images or frozen controls -- it's that the device stops recording arbitrarily, and sometimes shuts off.

Something I *did* notice during my last 3 tests were that when I connected with my Android App and stopped recording (the times that it didn't stop by itself), sometimes the battery indicator was white with a lightning bolt, sometimes just white, sometimes clear with lightning bolt.   

 

This makes me wonder if with battery installed and plugged in, the camera is having difficulty with power management, leading to problems down the line?  Or maybe it's just indicative of the fact that it trickle charges.. lets it run down a few % then charges back up in this configuration (so the icon will vary based on when I'm looking and where it's at)

 

 

Tourist
Posts: 23