06-23-2019 03:42 PM
Quit bothering GoPro
There is not going to be any fix.
Ok, even though you’ve insulted me time and time again, I’m still going to try to help you.
Wait till thehero 8 comes out and buy it.
Then when that starts freezing and you cannot get it fixed, you can wait for the hero 9
Or you can give up and buy a action cam from a company that actually cares about their products and more importantly, their customers.
Other than that, keep poking people on this forum,
And stick to annoying your friends and yourself.
06-23-2019 10:39 PM - last edited on 06-27-2019 09:58 AM by aenriquezs
@quickpike88422 You are not incorrect. Would you initiate it?
I believe you would have a tremendous amount of supporters.
06-23-2019 10:46 PM
Just spent another wonderful day capturing great video with my HERO7 Black. Awesome camera. Sorry to hear your experience hasn't been the same.
06-23-2019 11:03 PM
@timmarshgopro You suggest jumping ship and looking at the DJI Action as a viable alternative -- but when I look at reviews on that camera, general consensus is "just came out -- buggie -- not ready for prime time yet" Doesn't sound like a better solution.. just a different one.
And yeah -- I'm in the same boat as everyone here -- really disappointed with the problem, and lack of public commentary that admits there is a problem, or proactive nature of the company to address this. Also really disappointed with support -- the generic replies (memory card, manual install of update) and broken promises when people say they'll get back to you.
The recommendation on this "support hub" to "contact support" really is a lesson in frustration -- anyone who's been down the support path understands -- eventually if you're lucky you'll get issued a replacement camera that will work for you, just don't expect it to arrive quickly.
I'm currently dealing with a request for a refund/return under their "30-day money back no questions asked guarantee" -- that isn't being responded to.
06-23-2019 11:33 PM
@danielr15 Except for the hundreds of thousands of people thoroughly enjoying the HERO7 Black and the thousands of positive reviews, the relatively FEW complaints, the significant cost, and the very low possible return to those joining the class action, you just might be successful with a class action... LOL.
Good point about the low returns -- seems the only ones who benefit from class actions are the legal team, although I do believe the end result is that the defendant takes things a bit more seriously. I don't have sales data to agree or disagree with statistics about # of happy Hero7 Black users vs those with issues -- just reading here though it does seem like there have been some pervasive problems that haven't been adequately addressed. And from my and others' experiences, support has been less than helpful (and sometimes outright dishonest).
I think the Hero7 looks *awesome* -- AND -- do need a device that's going to be reliable like my Hero 3 4 and 5 have been (I just don't count on the WiFi) -- at least with those cameras, I never worrie