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Hiker
Posts: 30

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

Yep, as long as folk keep buying ‘em and forums like this are the only place where this issue is discussed and “no one that matters” writes or posts a poor YouTube review then nothing will be done.
There is one post above where the poster complains about this freezing issue but ends the post with “I’m not complaining though”, as if he or she is to blame for having a camera that doesn’t work, that attitude is what GoPro love, and that is why folk with this problem will continue to be treated with contempt, without doubt the worst customer service I have ever experienced.
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Tourist
Posts: 7

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

Thanks, didn't realize this.
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Tourist
Posts: 7

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

I prefer to post my reviews on Amazon - lot of eyes on Amazon, I stated I can't recommend the Hero 7 Black at this point in time...
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Hiker
Posts: 10

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

I check russian reviews for Gopro on biggest market aggregator in Russia:

In each review - i see, that Gopro freeze sometimes.

You can further recommend changing sd cards

 

https://market.yandex.ru/product--ekshn-kamera-gopro-hero7-black-chdhx-701/183727094/reviews

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Explorer
Posts: 12,961

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

4.5/5 and very positive reviews. If people are happy, they are happy. Amazing device. Especially considering the small, waterproof, and rugged design coupled with incredible image stabilization at 4K/60fps. I have had occasional freezing, but only with one of my SD cards. Once I stopped using that card I haven't had the issue return.
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Adventurer
Posts: 12,793

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

Reviews: are  not to be  Trusted 100%.  Whate ever happened to the days you stop a person ans  ask for a minute of tehir time? about hte Product they had?

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Tourist
Posts: 4

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

Today just after 3 days with my new gp7 (the 2nd) again and again freezes. I’m so sad. It’s not what I expect with this cam. Seriously I’m very disappointed
It’s all the same. I can change ten times. It changes nothing. GoPro what are you you doing with your product ?
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GoPro
Posts: 15,893

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

Hi @peterm8643

 

I am really sorry for any troubles caused.

If you have also gone over the steps on this link, please reach out to our Support Team to move forward with this concern.

You may contact them by phone or chat.

https://gopro.com/help/ContactUs

 

 

Thanks!

Ej