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Hiker
Posts: 33

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

Did you try disabling Low Light setting?
That worked for me.
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Tourist
Posts: 4

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

So I Returned my GoPro to the Apple store and you know what ... no problem with the new one. For the moment no freeze, no bug. I hope it will stay like that.
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Tourist
Posts: 7

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

[ Edited ]

It's like Ragnor posted above DISABLE AUTO LOW LIGHT setting for now and that should solve the freezing issue until GoPro decides to actually care about it's customers and reputation, and FIX the bug (OR disable and REMOVE the Auto Low Light setting!)

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Tourist
Posts: 10

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

No freezing issues here since I did the manual update only issue is it’ll overheat when connected to vehicle power have not try to record when I’m home and plug to electric outlet
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Hiker
Posts: 10

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

I always use Low Light OFF and i have freezes!

Do not mislead people, please!

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GoPro
Posts: 6,097

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

Hi @sunnydusk2040,

 

May I know what SD card brand and model are you using and the exact settings you're using? 

 

You can try to install firmware manually by following the manual update steps: https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras

 

Regards,

-Jay 

 

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Hiker
Posts: 10

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

I update 1.70 throught Quik, because GoPro App on Android can't update my camera and always show error before downloading.

It really very annoying, but i am not complaining about it.

My SD card - Samsung Pro Plus

https://www.samsung.com/uk/memory-storage/pro-plus-microsd-card-with-sd-adapter/MB-MD64DAEU/

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GoPro
Posts: 13,077

Re: Hi my brand new hero 7 black constantly freezes after first switch on and update,

Hello @sunnydusk2040. If available, try using one of the cards here https://gopro.com/help/articles/block/microSD-Card-Considerations . The SD card you identified is not among the recommended ones. Let us know how it works out.Thanks!