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Sightseer
Posts: 1

Hi, my Hero 2 is not responsive to keys

HI, my Hero 2 is no more responsive.

The battery is new and charged.

I can start and switch off the camera from the button, but no shooting and no chance to select the other funcions. 

I tried the manual update procedure (shutter pressed then on, then pressing three times on button with shutter pressed) but it's not proceeding to the end.

If I switch off the camera, in order to restart I have to remove the battery out and in again. If I don't, the switch button is dead.

Charging takes place normally with the red light on.

Thanks for any suggestion! 

Roberto

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GoPro
Posts: 16,023

Re: Hi, my Hero 2 is not responsive to keys

Hello, @alertdawn85353. Our Support team will be able to help. You can reach them through https://gopro.com/help/ContactUs .