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Tourist
Posts: 3
Accepted Solution

Hi. My GoPro Hero Session don't charge or get on. Any idea what I need to do. Thanks

 

Accepted Solutions
GoPro
Posts: 9,584

Re: Hi. My GoPro Hero Session don't charge or get on. Any idea what I need to do. Thanks

 

Hi @rferrer

 

Thank you for trying the suggested steps. While the red light was blinking, was there anything displayed on the small LCD screen?

 

Try resetting the camera then run a manual software update.

 

HERO5 Session
 Factory Reset

  1. With your camera off, press the Menu button to turn on the status screen.
  2. Press the Menu button repeatedly until you get to Exit Menu.
  3. Press and hold Shutter button for 8 seconds.
  4. Press the Menu button to move to Yes, then press the Shutter button to select it.

NOTE: This resets camera defaults, date/time, camera username/password, and unregisters the device from your GoPro Plus account.

 

If all else fails, please reach out to our Support Team via phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

 

 

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All Replies
GoPro
Posts: 9,584

Re: Hi. My GoPro Hero Session don't charge or get on. Any idea what I need to do. Thanks

 

Hi @rferrer

 

Sorry for any troubles caused. If your camera is not powering on, there could be a fault with the camera, charging method, SD card, or there could be a loose connection somewhere.  We have some tips for you to try that should clear up the issue for you.

 

  1. Disconnect from any external power sources (i.e., not plugged into anything) and remove the SD card. 
  2. Press the Info/Wireless Button on the back of the camera to see if any information is displayed on the camera’s Status Screen. 
  3. If there is nothing displayed on the Status Screen, attempt to reset camera by holding the top SHUTTER button down for 8-10 seconds. 
    • ​​If successful, the camera will beep 3 times and advise you that the unit has no SD card and power off. Normal operation should ensue after reset. 
  4. If still unable to get any response from camera, connect to a 5V 1A wall charger (ideally), or computer USB port; look for red LED illumination to indicate charging. NOTE: We do not recommend using a USB hub to charge the camera. 
  5. If/when red LED's illuminate, allow the camera to remain charging for a few minutes. 
  6. Disconnect the camera from charging source and attempt to turn camera on by pressing the top Shutter button (camera should read “NO SD CARD”). 
  7. If able to prompt NO SD message, allow camera to turn back off, insert SD card, and attempt to record a sample video by pressing the red Shutter button.

Let us know how it goes.

You can also refer to our Support Team for further assistance. https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

 

 

 

 

Tourist
Posts: 3

Re: Hi. My GoPro Hero Session don't charge or get on. Any idea what I need to do. Thanks

I connected to wall charger. It turn blue , then pink. I disconnected. Unplugged and then blinking red as shown on picture.

 

15319552979622015102219.jpg
Tourist
Posts: 3

Re: Hi. My GoPro Hero Session don't charge or get on. Any idea what I need to do. Thanks

I connected to wall charger. It turn blue , then pink. I disconnected. Unplugged and then blinking red as shown on picture.

 

15319552979622015102219.jpg
GoPro
Posts: 9,584

Re: Hi. My GoPro Hero Session don't charge or get on. Any idea what I need to do. Thanks

 

Hi @rferrer

 

Thank you for trying the suggested steps. While the red light was blinking, was there anything displayed on the small LCD screen?

 

Try resetting the camera then run a manual software update.

 

HERO5 Session
 Factory Reset

  1. With your camera off, press the Menu button to turn on the status screen.
  2. Press the Menu button repeatedly until you get to Exit Menu.
  3. Press and hold Shutter button for 8 seconds.
  4. Press the Menu button to move to Yes, then press the Shutter button to select it.

NOTE: This resets camera defaults, date/time, camera username/password, and unregisters the device from your GoPro Plus account.

 

If all else fails, please reach out to our Support Team via phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

Ej