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Tourist
Posts: 4

Hi, I'm from Per�, when I take pictures or video my black 7 screen turns black, where can I go.

My camera, takes pictures and video and the screem tunrs black, for some minutes my camera dosen't work, and when I try to turn off takes a long time, I live in Perú, in here there is no support, when can I go.

Adventurer
Posts: 9,289

Re: Hi, I'm from Per�, when I take pictures or video my black 7 screen turns black, where can I go.

Confused:

 

Are you saying after one minute you r gopro screens dims to Off and the  camera is still recording?  Or are you saying it is crashing?  Gopro has a  feature that   saves power by dimming the screen to off called a screen saver, located in  the cameras Preference.  choose never to only Dim the screen 1 minute or higher to    turn off the screen while recording i you do not have thecontrol to keep the screen lit in full.

GoPro
Posts: 159

Re: Hi, I'm from Per�, when I take pictures or video my black 7 screen turns black, where can I go.

Hi @sweetcave02820,

I am sorry to hear that you are having issue with your Hero 7 Black. I would like to know more about the issue you are experiencing such as:

1. Is the camera turning on?
2. Are you able to take photo?
3. Are you able to take video?
4. Does any of the LED lights blinks?

You may want to update the software of the camera. Even if your camera has the latest software, it is still best to reload or re-update the camera's software by doing a Manual Update.

You can find the instructions via the link below:

https://gopro.com/update/hero7-black

Select the option at the bottom that says "Update your camera manually"

I hope this helps.

V.
Tourist
Posts: 4

Re: Hi, I'm from Per�, when I take pictures or video my black 7 screen turns black, where can I go.

Hi, yes, the camera still recording, but the screem turns off.

Tourist
Posts: 4

Re: Hi, I'm from Per�, when I take pictures or video my black 7 screen turns black, where can I go.

Hi.

1. Yes

2. Yes

3. Yes

4. I don´t really sure about that.

I trying with the update, thaks.

Adventurer
Posts: 9,289

Re: Hi, I'm from Per�, when I take pictures or video my black 7 screen turns black, where can I go.

gopro is designed  to turn off thaat is howGopros work  nothing wrong.

Tourist
Posts: 4

Re: Hi, I'm from Per�, when I take pictures or video my black 7 screen turns black, where can I go.

Sorry, I'm new with Gopro, I guess it's a kind of energy saving?, happens when you stop recording?, you can still use the other functions?, and I guess it´s slow because i need update? Thanks

Adventurer
Posts: 9,289

Re: Hi, I'm from Per�, when I take pictures or video my black 7 screen turns black, where can I go.

anything new you must learn  enjoy  your camera