12-03-2018 06:45 AM
My camera, takes pictures and video and the screem tunrs black, for some minutes my camera dosen't work, and when I try to turn off takes a long time, I live in Perú, in here there is no support, when can I go.
12-03-2018 07:20 AM
Are you saying after one minute you r gopro screens dims to Off and the camera is still recording? Or are you saying it is crashing? Gopro has a feature that saves power by dimming the screen to off called a screen saver, located in the cameras Preference. choose never to only Dim the screen 1 minute or higher to turn off the screen while recording i you do not have thecontrol to keep the screen lit in full.
12-03-2018 09:26 AM
I am sorry to hear that you are having issue with your Hero 7 Black. I would like to know more about the issue you are experiencing such as:
1. Is the camera turning on?
2. Are you able to take photo?
3. Are you able to take video?
4. Does any of the LED lights blinks?
You may want to update the software of the camera. Even if your camera has the latest software, it is still best to reload or re-update the camera's software by doing a Manual Update.
You can find the instructions via the link below:
Select the option at the bottom that says "Update your camera manually"
I hope this helps.
12-03-2018 02:05 PM
Sorry, I'm new with Gopro, I guess it's a kind of energy saving?, happens when you stop recording?, you can still use the other functions?, and I guess it´s slow because i need update? Thanks