Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-210039%22%20slang%3D%22en-US%22%3EHi.%20Can%E2%80%99t%20register%20my%20hero%206%20to%20my%20device%20as%20it%20says%20invalid%20serial%20number%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-210039%22%20slang%3D%22en-US%22%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-210039%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-210050%22%20slang%3D%22en-US%22%3ERe%3A%20Hi.%20Can%E2%80%99t%20register%20my%20hero%206%20to%20my%20device%20as%20it%20says%20invalid%20serial%20number%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-210050%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F68159%22%20target%3D%22_blank%22%3E%40markduke%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20help.%20Are%20you%20registering%20through%20gopro.com%3F%20Or%20adding%20the%20device%20under%20Devices%20in%20your%20GoPro%20account%3F%20Try%20the%20following%20steps%3A%3C%2FP%3E%0A%0A%3COL%3E%0A%20%3CLI%3EVisit%20the%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero6%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3EHERO6%20Black%20update%20page.%3C%2FA%3E%26nbsp%3B%3C%2FLI%3E%0A%20%3CLI%3EOnce%20on%20the%20page%2C%20select%20%22Update%20your%20camera%20manually.%22%3C%2FLI%3E%0A%20%3CLI%3EOn%20the%20next%20page%2C%20put%20in%20your%20camera%20serial%20number%20and%20the%20email%20associated%20with%20your%20GoPro%20account.%20The%20serial%20number%20should%20start%20with%20C322...%3C%2FLI%3E%0A%20%3CLI%3ETick%20the%20appropriate%20boxes%20then%20click%20on%20Next%20Step.%20The%20registration%20is%20done%20after%20this%20step.%20The%20next%20pages%20will%20show%20you%20on-screen%20instructions%20for%20a%20manual%20update.%20Although%20recommended%20especially%20if%20your%20camera%20is%20new%2C%20you%20can%20opt%20to%20skip%20this%20part%20if%20you%20are%20only%20intending%20to%20register%20your%20camera.%26nbsp%3B%3C%2FLI%3E%0A%3C%2FOL%3E%0A%0A%3CP%3EAlternatively%2C%20you%20can%20log-in%20to%20your%20GoPro%20account%20and%20add%20your%20camera%20under%20Devices.%20You%20can%20find%20this%20through%20Settings%20(gear%20icon)%20%26gt%3B%20Devices%20%26gt%3B%20Add%20device.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20hope%20this%20helps.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EMarius%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1
Accepted Solution

Hi. Can’t register my hero 6 to my device as it says invalid serial number

 

Accepted Solutions
GoPro
Posts: 8,225

Re: Hi. Can’t register my hero 6 to my device as it says invalid serial number

Hello @markduke

 

Let us help. Are you registering through gopro.com? Or adding the device under Devices in your GoPro account? Try the following steps:

  1. Visit the HERO6 Black update page. 
  2. Once on the page, select "Update your camera manually."
  3. On the next page, put in your camera serial number and the email associated with your GoPro account. The serial number should start with C322...
  4. Tick the appropriate boxes then click on Next Step. The registration is done after this step. The next pages will show you on-screen instructions for a manual update. Although recommended especially if your camera is new, you can opt to skip this part if you are only intending to register your camera. 

Alternatively, you can log-in to your GoPro account and add your camera under Devices. You can find this through Settings (gear icon) > Devices > Add device. 

 

I hope this helps. 

 

Best regards, 

Marius

View solution in original post


All Replies
GoPro
Posts: 8,225

Re: Hi. Can’t register my hero 6 to my device as it says invalid serial number

Hello @markduke

 

Let us help. Are you registering through gopro.com? Or adding the device under Devices in your GoPro account? Try the following steps:

  1. Visit the HERO6 Black update page. 
  2. Once on the page, select "Update your camera manually."
  3. On the next page, put in your camera serial number and the email associated with your GoPro account. The serial number should start with C322...
  4. Tick the appropriate boxes then click on Next Step. The registration is done after this step. The next pages will show you on-screen instructions for a manual update. Although recommended especially if your camera is new, you can opt to skip this part if you are only intending to register your camera. 

Alternatively, you can log-in to your GoPro account and add your camera under Devices. You can find this through Settings (gear icon) > Devices > Add device. 

 

I hope this helps. 

 

Best regards, 

Marius